What is the Time deadline on a return request for item not as described?

[Anonymous]

So let us say that the item is received on time and a positive feedback from the buyer is left. The buyer wraps the item and gives it as a gift. The recipient does not like or accept the gift. The buyer wants to return the gift as not as described. What is the TIME deadline on a return request from the buyer's receipt of shipment and how does "seller protection" address this scenario?

Merry Xmas.

[southern*sweet*tea]

The buyer has thirty days from receipt of the item to file with Ebay. On a not as described claim (SNAD) the seller is responsible for return shipping. Once the buyer accepts the return label, they have five business days to get the item in the mail.

With Paypal and credit cards, the buyer has 180 days from the date of shipment to file. They would be responsible for any return shipping costs. Not sure how many days they would have to get the item in the mail.

In both cases, refunds are not required until the item shows that it has been delivered back to you.

There is no seller protection from SNAD claims.

[Anonymous]

Uh-Huh, so the positive feedback left has no bearing on the return?  Would that positive feedback not negate the false "not as described" claim? 

[myangelandmyprincess]

---

@Anonymous wrote:

Uh-Huh, so the positive feedback left has no bearing on the return?  Would that positive feedback not negate the false "not as described" claim? 

---

No the positive feedback will have no effect on the outcome 

[Anonymous]

Care to explain that princess?

[myangelandmyprincess]

---

@Anonymous wrote:

Care to explain that princess?

---

Seemed pretty self explanatory to me.   eBay, PayPal, CC none will consider the feedback as a reason to deny a buyers not as described claim.  Ebays reasoning in the past has been for example it could have been left for the wrong seller or the buyer discovered something wrong after leaving it.  PayPal usually says they won’t even take into consideration eBay messages since they aren’t involved in them.  And CC will generally just side their customer the buyer as long as the buyer claims somethings not as described and the buyer doesn’t make this claim with them frequently 

[Anonymous]

Seems to me it would be the chicken & the egg.

Dates

[corvettestainless]

A lot of people mistaken their feedback given for another seller, a lot of people leave feedback when the package hits but doesn't realize there's an issue until later. As Myangelmyprincess stated, not one of the entities that have to do with you refunding the customer, even LOOK at feedback left. 

[buyselljack2016]

---

@Anonymous wrote:

Seems to me it would be the chicken & the egg.

Dates

---

I have had buyers leave feedback before ever getting the item.

In a INAD/SNAD, dates mean nothing. + feedback means nothing.

We have a return request open right now where the buyer left + feedback.

The chicken is in one hand, and the egg is in the other. They can not see each other, and will never meet.

[7606dennis]

Actually, I don't believe that the buyer would have a valid Not As Described case if they had already given it as a gift and the recipient of the gift doesn't like or accept it.  While eBay doesn't usually consider feedback already being left when considering such cases, the fact that the buyer received the item, wrapped it and gifted it to someone would seem to raise doubt as to whether this would be a case of the item not being as described or a case of buyer's remorse.  After all, if it is a case of the item not being as described, the buyer should have noticed that when it arrived before gifting it.

Another issue that arises in this scenario is that the buyer already gifted it to someone else.  If they actually shipped it to someone else after taking initial delivery themselves and were satisfied that the item was as described, would this be a case of reshipping and did the item get damaged during the buyer's wrapping and reshipping?

With regard to "seller protection" I would think that the seller should be protected from a not as describe claim based on the wording of the initial scenario.  Of course, the buyer could request a remorse return and the seller would need to accept it unless they have an official NO RETURN policy.

[sacrux]

Even if someone left feedback that said something worked great, it could break within a few days after that prompting them to want to return it.

A feedback that says something along the lines of "as described, thanks" or "what I wanted, thanks", then that puts things in a different perspective, but I still think one would lose a SNAD return.

No idea on the product so that's all I can go by. If it was a gift and the person didn't like it, then it seems that it wasn't as described to the buyer correctly and the buyer made the error of buying the wrong thing, even though they may have thought they were buying the right item. Technically in that case you're in the right, but if they don't mention this to you, then you're effed when it comes down to a SNAD return regardless.

I'm doing a SNAD return for an item that was claimed to not be able to record. Turns out, it does record and the buyer simply wasn't smart enough to use it. So I have 1 day left to refund, but I'm calling ebay today for the hell of it just to see for sure. I'm 99% effed though I believe.