Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Package shipping tomorrow shows a delivery date of 1/1/2020, a postal holiday

It even printed it on the label, so the buyer can see that when they receive it on Jan. 2nd. Come on eBay, YOU are causing problems for sellers!!!

eBay refund problem

I purchased a bluetooth speaker from the seller that he shipped using Blue Care Express. They had a problem delivering to my business address and returned the item to him. I requested a refund which eBay refused and told me to deal directly with the ...

Shipping estimate for Global Shipping Program?

How can I evaluate costs of the Global Shipping Program? I tried the eBay shipping calculator, and it doesn't even list GSP as an option. (I'm referring to the stand-alone shipping calculator, not the one on the shipping page, which I wouldn't expect...

Item listed and photographed correctly, buyer claims not as described

Sold an item which was delivered today. Buyer opened a claim for "not as described", even though the "issues" he states were clearly outlined in the photographs and description (item is a part that is compatible with multiple assemblies, and logo on ...

Resolved! Splitting 1 order into 2 shipments

I am going to post a sale with multiple items sold as a lot. To keep shipping costs down I am going to break up the items into two boxes. How do I make two separate shipping labels? Thanks,Tina

Is GSP able to handle orders more than 30 days old?

I made a GSP pre-sale on an item that was supposed to release today but instead the manufacturing date got pushed back to February. I'm not worried about going over the 30-day time window since I've had something similar happen in the past with domes...

A Shout Out to the USPS

I was very impressed by the speed of my shipments over the holidays. One of my outgoing Priority shipments made it in 2 days last week. I received a Fed Ex Smart Post shipment in 5 days, which was probably a credit to the USPS portion of the delivery...

Resolved! Does this change the shipping game?

I understand that video games do not qualify for USPS Media Mail (and wish more sellers knew that, too, as it's hard to compete with those that ship incorrectly, intentional or otherwise) BUT... if selling just the case and manuals, without the actua...

Returning Multiple Items From Same Seller

Hello,I was wondering if i could get some help on an order that I have made with this seller recently in which i bought three items from him, all different, none bought in bulk and found out that I do not need them anymore. As I was processing the re...

Not what I ordered -- Soy Sauce!

I ordered a gallon of concrete stain. Instead of shipping this, the seller sent me a gallon of soy sauce. The bottle opened and sauce was everywhere. I received it in a plastic wrapper from the p.o. The bottle had nothing left inside and made a stink...

eBay Return Policy is Ridiculous for sellers

The return policy for sellers is a rip off. If I was selling new items from a department store then a return policy should be in place. Preowned/used items have no warranty and should not be placed in the same category as new items for returns. It is...

Resolved! I bought a shopping service for $0.99 and it didn't ship

So, yesterday, I bought this shopping service that allows you to buy something from Brazil, which can be found in the link below:https://www.ebay.com/itm/Personal-Shopping-Services-Shopper-in-Brazil-We-Buy-For-You-Mercadolibre-Livre/264507967341I pai...

Resolved! What do my listings show? GSP

I’m trying to figure out if I enrolled in the global shipping program or not.Can someone let me know what countries are showing or if I’m set up for GSP at all.I have an offer that says ships to Canada. If I accept, will I be shipping to KY?Basically...

free shipping... auto add calculated shipping to selling price .. thus offer free shipping.

I was wondering...why does eBay not offer one more option for free shipping. Allow seller to offer free shipping, with eBay automatically (invisible to user) invoking their calculated shipping calculator and adding that amount to the selling price. T...

I made a mistake and now I cannot get a refund

Hello, I made a mistake where after a computer I bought never arrived (the seller has -1 feedback and he was called a scammer) I created the wrong return request, and now that I cancelled that request I am somehow not eligible to create another retur...