Wedding Ring Set Return

[maverick3.0]

Sold it...very nice lady after a few days wishes to return it because the middle ring moves around too much for her.  She is well within the time frame for requesting a return.  Two questions ...

1) It's an easy fix either solder it... or resize the one ring.  Am I correct in returning it for that reason...or is it not a good enough reason because she should solder it to her liking...thus am I a pushover if I refund her?

2)  Do I wait to get the diamond ring back before refunding her money... or is this a go ahead and file refund right a right away thing?

Thank you!

[atikovi]

If you take returns, they can return for any reason or no reason at all.

Only refund after getting it back.

[orangehound]

Just reiterating the above post, you have a 14-day return policy so a buyer can return it for any reason.

Do not refund their money until you have the ring in your hands.