I've been on eBay for a number of years. I sell on and off. Mostly low priced items. I enjoy doing it plus the little bit of extra money helps stretch social security payments.
Up until now I always wondered why so many sellers had "No Returns" as a policy. I always assumed eBay would step in anyway and force returns in most cases.
Now within the last week I've come to understand why the no returns.
First I had a woman ask to return shoes she said didn't fit. I hadn't even finished reading her message when I had a message come in from eBay telling me they had approved her return.
I was going to accept the return anyway. I just expected the buyer to pay return shipping. The notice I got did not have anything on it except the price of the item. No mention of shipping.
The label they sent her for the return said "No postage necessary" I assume eBay picked up the shipping charges? I have no idea. Just got them back yesterday evening and am getting ready to refund.
I had someone here on the boards say that if you accept returns you pretty much have to accept for any reason.
I had some listings that were current at the time but as I did some new ones I decided to put "No returns"
I'm being extra extra careful about my item descriptions.
On Friday, I had a buyer start sending me messages late at night. The first one said. "I'm interested in these" Immediately another came in that said "And these, the one on the left. "
I had some Christmas village miniatures listed with 2 packs in each listing. Each pack had 3 minis. They were all Buy It Now or Best Offer.
I explained to her that she could try the best off thing if she wanted. She must have really low balled cause she then said it was declined and wouldn't let her bid again. She then did a buy it now on one listing and went ahead and paid.
Then she wants me to hold off on shipping the item until the rest expire. I told her the next morning that I would have to go ahead and ship and anything else she purchased would be an entirely different transaction. I could not simply stick other items together and ship on the original label and tracking number. I also told her there was no guarantee the items wouldn't be purchased by someone else before they expired.
I tried to explain that in order for her to purchase once the listings ended I would have to re-list just for her and it would not be worth the fees for me to do so.
Once again I suggested she try the best offer option. I even told her if she purchased at least 3 more listings I would offer her free shipping.
She immediately did the Buy it now on all three and sent me an invoice request. She was even asking me if I could reduce the price of the items on the invoice. I told her I could not do that. I said I can adjust the shipping however to free. This saved her $11.25. She agreed to whatever I could do for the "best deal"
I packaged and shipped that same day.
She received them yesterday and started back with the messages.
Why did she get so many Santas? I said because you paid full price for all three listings and they were in the packs.
She then said "Oh, that's why I didn't get a good deal" By now I'm trying to remain calm!
I told her I thought I had given her good customer service by giving the free shipping. She agreed but said I didn't send her only the ones she wanted. (I'm still trying to remain calm!!")
She said if I had any questions about what she wanted I should have asked.
I finally figured the best thing I could do is end the messages from my end.
So just now I get 3 messages from eBay where they approved a return request from her on all 3 purchases. Her reason was. "Sent wrong items"
Now, how do you send the wrong items when someone does a Buy It Now. She received everything pictured.
So far I haven't heard about return shipping fees. If I get something saying I'm expected to pay it how do I appeal?
None of this is big money here! The listings were only $5.75 each. She bid, paid and I shipped. The whole thing should have been over. Now I wish I wouldn't have bent over backwards to help her with the original shipping!
Yes, I know I'm ranting but it's frustrating.
Just wonder how the No Returns thing is going to pan out. Probably no better if someone lies!
