09-15-2017 10:16 AM
I have a package that was returned to me due to an undeliverable address. The item was sold with free shipping. The buyer is requesting a refund. Am I just supposed to take a loss for the shipping cost? Would this fall under seller protection as far as eBay covering the shipping cost? I don't mind refunding the buyer less the shipping cost, but I realize that if I refund the buyer less the original shipping cost I still need to pay eBay fees and paypal fees. In this situation is it just a loss for the seller?
09-15-2017 10:36 AM
Did the buyer provide a bad address? If so, you can issue a partial refund. She wouldn't be covered by the MBG. PayPal will adjust their fees but ebay will not credit the FVF. If the final value fee was more than the shipping cost, I would refund in full and get the FVF credit. This is the downside of offering free shipping. You basically have to refund in full, unless it's a remorse return and you specify a restocking fee in your return policy.
09-15-2017 11:05 AM
If you can get the buyer to verify their correct address you could reship it to that address. Yes, you will pay a second shipping fee but that will be a whole less than having to refund the entire amount.
Others will warn you that if you so not ship to the address on the eBay/Paypal screen then you loose seller protection. I guess it comes down to how expensive an item it was. As it is now you are going to have to refund the whole amount. But if you reship it you are only out a small amount.
By the way, in cases like this I have asked the buyer to pay the reshipping costs because it was their mistake in the first place, That way you are not out anything.
09-15-2017 12:00 PM
@richard1rst wrote:If you can get the buyer to verify their correct address you could reship it to that address. Yes, you will pay a second shipping fee but that will be a whole less than having to refund the entire amount.
Others will warn you that if you so not ship to the address on the eBay/Paypal screen then you loose seller protection. I guess it comes down to how expensive an item it was. As it is now you are going to have to refund the whole amount. But if you reship it you are only out a small amount.
The buyer will pay the second shipping fee if they want the item reshipped. The seller is not required to reship period and if the buyer wants it reshipped then the buyer pays otherwise the seller should just issue a partial refund.
09-15-2017 03:54 PM - edited 09-15-2017 03:54 PM
never mind, I can't read lol