Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Item not shipped 4 days+

I won an auction, paid for the item, and it hasn't shipped yet after 4 days. Contacted seller. The seller hasn't yet responded. It is overseas, UK to USA. Seller has 100% feedback, ~100 transactions, but mostly 4+ years ago and a few very recently. D...

Late Shipping Defects

Can someone explain why I would have A late shipping defect of 0.65 if 100% of my items were shipped and validated on time?

Resolved! How do you get ahold of ebay?

I filed a complaint on ebay about an item I bought several weeks ago, that was not as described. I purchased a pink hand-mixer and was sent a red one. I wrote to the seller and asked him to please send me a label to return it and to send me the pink ...

Resolved! My purchase wasn't as described.

I thought I was buying 2 pair of girls boots size 4 as described when in fact they were toddler Size 4. No where was the word toddler in the description. I assumed she would offer me my money back plus my shipping but she only offered boot price. Don...

Tracking shows package is ready for pickup

but tracking doesn;t say delievered even though it reached the buyers PO box yesterday.

UPS Package turned over to local post office

I ordered meds for my dog totalling almost $100.00. It was shipped UPS and arrived at a UPS facility in a town about 55 miles away this morning. Tracking now says it was turned over to a local post office?? I know some post offices accept UPS package...

Resolved! "MAIL FORWARDERS" - how sellers can avoid troubles?

I ship internationally through eBay GSP only, it's clearly stated in my policy "NO Mail Forwarders Please" - but cannot avoid troubles with these 'mail-forwarding' companies!They provide US address for international buyers - and voila - you become re...

Received an empty box (Not As Described or Not Received) ?

I am from the EU and bought a computer addon card from a US seller. He sent the package via Global Shipping Program with tracking. I received the package but found out that the addon card I purchased was missing from the box. The box contained only s...

Returned Item Altered and Damaged - Remedies outside of Ebay?

We sold a piece of optoelectronic test equipment to a user, who later reported it as defectivebecause of 'flaky communications' (extent of the description of the defective condition). Transaction price was just under $4k (original new price on unit w...

Undeliverable address package returned to sender

I have a package that was returned to me due to an undeliverable address. The item was sold with free shipping. The buyer is requesting a refund. Am I just supposed to take a loss for the shipping cost? Would this fall under seller protection as far ...

I forgot to add tracking to a package and the buyer told me he has received his package

I've shipped a lego set off to someone in Hawaii on 9th of September and the post office told me it'll arrive at the 12th. I forgot to add the tracking number to the buyer. So I asked him if he had gotten the package and he said he did. The tracking ...

I didn't received my item

hi. I order an item 1 week ago,and I not receive it at the date that they told me

Global Shipping. UK Seller - How do I track my sent Item?

I'm having difficulty with a buyer in Spain who speaks very little English.I have used the global shipping program (...never again!) to send a parcel to him and he doesn't seem to understand I can't track it once it leaves the UK. He keeps asking me ...

Shipping to the GSP Center in KY

Hi, I am just going to start International selling through GSP. I am still fairly small and handwriting my labels. My question is do I need to print them through eBay when I send to the GSP center in Kentucy or can I continue to handwrite for now? An...

International Shipping Program

Hi!So someone in the Phillipines bought one of my items. I've never shipped internationally before. I said he would pay $50 for shipping and i'll pay the rest if there is more, but I read after that the program makes the buyer pay for everything. He ...