Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! How do I return excessive postage to buyer?

I calculated shipping cost to be X. When I was ready to ship I found a way that was better service for less money. How do I refund the difference?

A return request that wasn't really a return request...

A couple of weeks ago a buyer sent me a return request for a vintage video game, but for the reason he explained that I'd actually sent him the wrong game. The game he bought was luckily still here, so I sent it to him right away. Now, I think this i...

Resolved! eBay required signature confirmation on US$20 item?

First time I encountered eBay "requiring" that I purchase signature confirmation when shipping an item to my buyer. Maybe it had happened before and I didn't notice it, since I've certainly sold items over US$100 before, too. But this was an item pri...

Can I use a label I voided 2 days ago?

I changed my mind and don't need to void it. I do want to use the label I created. My thinking is that they see I used it so won't void it. Don't they wait a while before reimbursing you for the voided postage to make sure the postage isn't used? I'd...

Resolved! Help! Buyer opened INR

Hi Everyone -I had a buyer make a purchase on 12/5. I shipped on 12/6. It has been in transit since then, looks like its in her state, just not to her yet. USPS marked it as delayed. Today the buyer requested an INR and wants a full refund. How do I ...

shipping to canada buyer wants me to use global shipping to save him money but i already discounted

buyer wanted me to wait to pay for item I did then sent me a message to use golobal shipping method to ship item already discounted shipping item to canada its only 9.25 for the item shipping was 38.00 to canada found the cheapest rate should I just ...

Returns

I didnt want to pay costume fees on items so they supposed be send to seller back and I never recived those items. Because croatian post office the items comes back to seller too late and they doesnt want to pay refund. What am I need to do to get my...

Can buyer paid shipping amount be used if I select a different shipping service to print a label?

I sold an item with calculated cost shipping and the buyer paid for USPS. Can the buyer paid amount ($9.09) be used for another shipping service, like FedEx?

Late Shipment Rate w Local Pick Up

Does anyone know how a local pick up translates into the Seller Dashboard's - Late Shipment Rate? As a TRS I am required to upload tracking within 1 day, but obviously can't do this with a local pick-up. Thnx!

UPS sent a package that was meant to go from Brooklyn, NY to Bronx, NY; all the way to Philadelphia!

I purchased a phone from a seller in Brooklyn, NY, I live in Bronx, NY. I choose UPS next day air as the rate for $21 on 7/4/17. The package was listed as shipped the same day but no movement occured until the 7/5/17 at which point the package showed...

Partial Refund Failure

I recently sold an item however the buyer decided they did not want the item upon seeing the box being slightly damaged. I happily accepted the return. I immediatly offered a partial refun which the buyer accepted (A few dollars off the orriginal, or...

USPS Tracking Stuck on Pre-Shipment

I bought an item on monday 7-3-17 day before independence day. On 7-5-17 i talked with the seller and he said he shipped it out and the tracking should be updated within a few hours. At around 1pm EST on the 6th i get a notification saying it has bee...

Local delivery/shipping fee

I purchased something from a local seller, and due to the fragile nature of the item, I contacted them post sale that u would like to pick it up. The seller told me, per eBay policy, I still have to pay the shipping cost even though there is no shipp...

Trouble with a return

So I recently bought a PC component, and I didn't realise it wouldn't fit in my system. I asked for a return but was rudely declined.. Keen to not waste £160, I changed my PC to fit the item, finding out that the item is in fact damaged. I now cannot...

Excess shipping charges

I have been with Ebay since the beginning, and use it often. I have noticed lately that some sellers are advertising items at a ridiculously low price, and then attempting to charge shipping that often exceeds the value of the item sold. Is this a wa...