Unable to void a label I created but did not print and wasnt charged for

[breadbowl]

Hello! Today I made my first sale to an international customer and created a label for the product purchased. I printed a label for Ebay International Standard Delivery but after seeing that the item was going to be shipped to California first and then the destination country, I decided to not to go through with printing the label. I went with USPS First Class instead.

 The label was created but I never printed it and was never charged for it via Paypal. I went to my ebay shipment manager to void the label under "more actions" but found I was unable to. I can only print this label again or print the packing slip. The option to void is missing.

Do I just leave it alone? Will it void by itself? When I look at the tracking page for this particular package it says there are two tracking numbers. How can I get rid of the one tracking number I won't be using? Thanks in advance!!

[nobody*s_perfect]

Just leave it alone. If you haven't been charged yet, then you aren't going to be.  I'm not sure about international options, but I know that for domestic shipping FedEx labels are charged when they are scanned into the FedEx system, so there's no option to void them as an unused label would never get charged in the first place.

[richard1rst]

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@nobody*s_perfect wrote:

Just leave it alone. If you haven't been charged yet, then you aren't going to be.  I'm not sure about international options, but I know that for domestic shipping FedEx labels are charged when they are scanned into the FedEx system, so there's no option to void them as an unused label would never get charged in the first place.

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eBay international works the same as FedEx.  Before you actually click "print and buy" scroll down to the bottom of the page. There is a note that you will not be charged until the label is actually scanned. Which raises an interesting question if the post office fails to scan it (it has happened to regular mail).

I sent a package to Australia (through regular USPS) and it NEVER got scanned. The buyer has confirmed that they received it, yet USPS still shows it as "awaiting package".

So, as you said, you can not cancel it because you were never charged.

[richard1rst · Accepted solution]

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@breadbowl wrote:

Do I just leave it alone? Will it void by itself? When I look at the tracking page for this particular package it says there are two tracking numbers. How can I get rid of the one tracking number I won't be using? Thanks in advance!!

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as per the above, yes it will cancel itself.

As for getting rid of the extra number:

Go to your list of items shipped. Click the dollar amount to open the sales ticket. That will bring up a page with a recap of the order. Near the upper right corner will be a tracking number along with an "edit" button. Click the edit (not the mumber itself).

Now it becomes an either/or situation.  If the number you want to keep is on the first line you can click a link to delete the second number.

If the number you want to keep is second, then highlight the first number and over type (or copy and paste) the second number. Once you have done that you can delete the second line.