USPS misdelivered package- Says delivered to my front door :(- buyer won't refund

[i-scoot]

I'm having the worst luck ever.  USPS misdelivered my package and ebay seller best_buy won't refund me.  I called customer service Best Buy and they can't do anything because it's an ebay store.  Ebay best_buy won't refund me because tracking says delivered.  The package was an apple watch valued at $400.

Here's what I have done:  I contacted the Post office supervisor to get in touch with the mailman.  Mailman said she could not read the number so left it at a neighbors house.  The package is now missing.  The Supervisor and Postmaster will not update the tracking information nor give me a letter saying they lost my package.  

I have requested for a package search, I filed an investigation, and I filed an official complaint against the mail lady.  I also filed a Freedom of Information Act on all 3 cases in order to get documentation.

Post office tells me to contact Postal Inspector which I have done.  They don't care that they mishandled my package and say there's nothing else they can do...  I remind them by law they will need to eventually comply with my FOIA request.

I feel like I will still lose this case because the tracking says delivered to front door and no one cares.

If I do a charge back on my credit card PayPal will put me in a negative balance.

This is an extremely frustrating situation and I will probably have to ditch my PayPal account forever with the 400 charge back.

Do you guys have any other ideas I can try? I feel like I've tried everything...

[missjen831]

If you file an eBay or PayPal case, you will lose. The seller is not responsible. The post office is. If you file a chargeback, it won’t affect your PayPal account. The seller will not have to refund you thanks to PayPal seller protection. If the credit card company honors the chargeback, PayPal takes the hit. 

[bewitched777]

Why should they refund you...they did nothing wrong. It is on USPS.

[bewitched777]

paypal should not have to take the hit and that is bad advice to screw over a company that did nothing wrong. USPS is the only company that should be pursued in this.

[missjen831]

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@bewitched777 wrote:
paypal should not have to take the hit and that is bad advice to screw over a company that did nothing wrong. USPS is the only company that should be pursued in this.

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@bewitched777 Where’s the bad advice? I didn’t actually give any advice. The OP mentioned a chargeback & that he is worried about the impact to his PP account. I simply stated what the outcome would be. I did not suggest he do anything or advise him, so you are mistaken. Thanks!

[couldabeenworse]

If you funded with credit card, call the number on the card and request a chargeback. 

[couldabeenworse]

paypal should not have to take the hit and that is bad advice to screw over a company that did nothing wrong.

But the buyer - who never even saw the package - should?

USPS is the only company that should be pursued in this.

That only works if the seller insured for the proper value and is willing to fight for the claim.

[bewitched777]

That outcome only happens if he goes that route. I would not of given advice knowing it means screwing over an innocent party in it.

[annadryl]

OP has already left a (pre-resolution, too) neg against the seller. But yes, this IS a USPS issue

[mkaczorsee]

Have you tried knocking on the neighbors door and asking him for the package?

[dougsue123b]

You cant mention other buyers and sellers by name here.

[i-scoot]

Yes, the postal worker and I both have gone to the house and left notes there.  This is why USPS wanted to get the Postal Inspector Involved- to retrieve the package.

I believe the seller is responsible for delivering the package to me.  USPS is acting as an agent of the seller.  In a perfect world the seller refunds me and files a claim with USPS.  Customer service at Best Buy agreed with me and tried to refund me but couldn't because ebay handles their ebay store as a third party...  

What irritates me is I can't get any documentation of a misdelivery, USPS screwed me over and won't extend the courtesey of helping me.  Unfortunately the FOIA request on my claims could take a long time...

[postingid2017]

What @jen_proudwife posted is correct . . . the issue is with USPS employee as it has been forever.  If delivered, case closed.  Imagine what would happen if every buyer claimed/alleged "it says Delivered, but I don't have it?"  The buyer/recipient would lose a case each and every time.

[kensgiftshop]

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@i-scoot wrote:
  Mailman said she could not read the number so left it at a neighbors house.

Have you asked your neighbor about the package?

[i-scoot]

Yes, the postal worker and I both have gone to the house and left notes there. This is why USPS wanted to get the Postal Inspector Involved- to retrieve the package.

Unfortunately I live in a high crime high traffic neighborhood. Packages are frequently stolen if not picked up right away. Also neighbors are shady....