USPS has stalled in delivery - But customer states there is damage with shipment

[uspau-svcjsj]

I have a strange issue - I sold an item 3 weeks back, and there seems to be a delay with the final delivery for the last 12 days, But the buyer has just sent me a message that the item was damaged; I'm baffled and thinking this is some sort of a scam. 

[wastingtime101]

Package might not have gotten a final delivery scan. It's not uncommon. I have half a dozen packages from the last month stuck on "out for delivery".

Did the buyer send photos? If not, ask them for photos of the damage and of the packaging.

[mtgraves7984]

I'm with WT101. Tell the buyer that you didn't even know it was delivered yet, and could they send photos?

[simba6]

Not delivered or arrived damaged, either way you refund.   As stated not all packages get scanned delivered.  Since Covid went viral, they have gotten very lax with that.

[wastingtime101]

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@mtgraves7984 wrote:

Tell the buyer that you didn't even know it was delivered yet

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I'd leave that comment out of the mix. Don't want the buyer to get any ideas about filing an item not received claim if in fact they did receive it. 😉

Better to ask for pics and verify it's the right item then go from there.

[buyselljack2016]

@uspau-svcjsj 

Was it a "delivered to agent for final delivery " scan showing?

That is a new USPS event scan code used when delivering to a "Freight Forwarder" in Miami.

With that event, it seems there will never be an actual "final delivery" event scan.