That's how it's always been. USPS can ask that the damaged item be presented for inspection of the mailing box/wrapper and all protective contents... if there was any. Then they determine if it's been packed well enough. If not, there is no claim paid. So, in the "old days" the buyer would trek off to the P.O. with all the above and let the local Post Master determine if the insured package was packed well enough. If your packing passed, you got your claim paid.
Now, with all the Buyer Protection Programs in place, a buyer has NO incentive to do anything to help a seller recoup any loss. All the they have to do is file that NAD case and it's over. The seller loses. End of story.
It's best to just sell inexpensive items. If I have anything valuable, heavy, extra large, extra fragile... I sell it elsewhere. Usually through local pick up venues, neighborhood ads, direct to interested parties via trade magazines, clubs, etc. It's a little more work to find your buyers through those means, but when you do, it's well worth it. Face to face and no hassles.
Ebay loves newbie sellers coming in with their diamond rings, expensive handbags, cell phones and other electronics. Ebay wins no matter what happens, and the scammers win... and the inexperienced sellers come here owing huge fees, and wondering if we can tell them what they did wrong.
