eBay

glasser · ‎12-19-2020

Rather the just complain lets start a thread to show real examples and demonstrate the actual events ocurring.

As a buyer:

11 days and no word: package mailed 12/7 NYC. Scanned 12/9 Jersey City, NJ 12/9 Current status "in transit arriving late" destination DC area.

As a seller:

Four days to scan a package: Dropped at DC area Post Office 12/15 first origin scan ( this would be at receiving PO) 12/19 Current status processed through a DC facility 12/19

Non eBay package:

10 Days and package headed wrong direction: USPS picked item in IL headed for DC area 12/10. Arrived at Champaign, Il Distribution Center 12/14. Arrived Omha, NE 12/15 (why it went west not east a mystery). Last update: the dreaded "YOUR PACKAGE WILL ARRIVE LATER THAN EXPECTED, BUT IS STILL ON ITS WAY. IT IS CURRENTLY IN TRANSIT TO THE NEXT FACILITY."

lakers7676 · ‎12-19-2020

Had 50 packages picked up last Saturday. Normally 99% of the time the packages gets a scan later on in the evening. So far one package that was picked up last weekend has a scan the rest of the packages are who knows where. Spoke with the local postal clerk and she said they are 2 weeks behind at the main hub in Indianapolis and have no idea when or if my packages will get a scan there. Needless to say I will never ship without making sure I get an acceptance scan.

mcdacres · ‎12-19-2020

Ebay just issued a revision to the late shipment policy. Too many situations where it has taken sometimes 2 weeks for USPS to scan. And I have many of those. So where is the protection there. Normally I see one of these every 6 mths or so. Most of my packages are starting to move through the system now, but may be too late for some buyers. It mostly seems to be USPS though I have 1 that appears to be lost from Fed Ex and had to replace one Fed Ex order and shipped through UPS which will ding my account for a late shipment, all because I chose to provide the best customer service to my customer. The tracking for the original Fed Ex pkg was on time. The execs at Ebay are not the ones who are living through this. I closed my store a week early because of this and have been doing nothing but working through all of this issues. I am down to monitoring 8 packages now and it is just days before the holiday.

Here are some examples of what will be considered late shipping, but not on my part, Was USPS and probably late delivery:

USPS tracking #9405536206394399301788

Dec 16, 2020
9:12pm

PROCESSED THROUGH USPS FACILITY
ELK GROVE VILLAGE, IL 60007

Dec 16, 2020 (took USPS 8 days to track)
7:57pm

ORIGIN ACCEPTANCE
AURORA, IL 60502

Dec 8, 2020
2:18am

PRE-SHIPMENT INFO SENT USPS AWAITS ITEM
AURORA, IL 60502

Dec 8, 2020
12:54am

SHIPMENT RECEIVED ACCEPTANCE PENDING
FOX VALLEY, IL 60599

2nd example:

USPS tracking #9405536206394395873197

Dec 14, 2020
10:02am

PROCESSED THROUGH USPS FACILITY
ELK GROVE VILLAGE, IL 60007

Dec 14, 2020 (Took USPS 6 days to track)
8:47am

ORIGIN ACCEPTANCE
AURORA, IL 60502

Dec 7, 2020
10:45pm

PRE-SHIPMENT INFO SENT USPS AWAITS ITEM
AURORA, IL 60502

Dec 8, 2020
2:02pm

Tracking number provided

This item wasnt even scanned at original location, now in Atlanta since 7th and sitting:

USPS tracking #9405536206394381992307

Dec 7, 2020
10:44pm

PROCESSED THROUGH USPS FACILITY
ATLANTA, GA 30320

Dec 4, 2020
7:27am

PRE-SHIPMENT INFO SENT USPS AWAITS ITEM
AURORA, IL 60502

Dec 3, 2020
5:06am

SHIPPING LBL CREATED USPS AWAITS ITEM
AURORA, IL 60502

Dec 4, 2020
3:26pm

Tracking number provided

This is the Fed Ex pkg that has to be replaced and sent by UPS:

Arrived on time, but will show late shipment because I had to reship. Great customer service on my

part. But I will be punished by Ebay for Fed Ex losing original package. The investigation for the Fed Ex item was erroneously placed on the UPS pkg. Original Fed Ex was done on time but never scanned as recd.

Dec 19, 2020
2:39pm

Delivered
BLANDFORD, MA 01008

Dec 19, 2020
9:32am

Out For Delivery Today
W Springfield, MA

Dec 19, 2020
2:30am

Processing at UPS Facility
W Springfield, MA

Dec 19, 2020
12:20am

Arrived at Facility
W Springfield, MA

Dec 18, 2020
10:45am

Arrived at Facility
Chelmsford, MA

Dec 13, 2020
9:30pm

Departed from Facility
Ontario, CA

Dec 13, 2020
6:42pm

Origin Scan
Ontario, CA

Dec 11, 2020
10:48pm

We've begun an investigation to locate the package.
BLANDFORD, MA 01008

Dec 10, 2020
12:38am

Shipper created a label, UPS has not received the package yet.

Dec 14, 2020
5:54pm

Tracking number provided

magicjohnsonsvariety · ‎12-19-2020

Package dropped off Nov 27, Left Post office the same day...

Went to some unknown location and hasn't been seen since!

sfau · ‎12-19-2020

I have a package in the unknown facility too - it is really Springfield, MA. Not sure why they can't actually write that.

titipeo · ‎12-19-2020

Here is my example, printed label at home on 12/6 and dropped at local PO on 12/7. No scanning, and I opened up a trace on 12/09, and so far it is moving in Shreveport LA on 12/11 that is it. No tracking of parcel being received at my local PO.

December 15, 2020
In Transit to Next Facility
Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility.

December 11, 2020, 4:02 am
Departed USPS Regional Facility
SHREVEPORT LA DISTRIBUTION CENTER

December 10, 2020, 5:05 pm
Arrived at USPS Regional Facility
SHREVEPORT LA DISTRIBUTION CENTER

December 6, 2020, 5:53 pm
Shipping Label Created, USPS Awaiting Item
WOODRIDGE, IL 60517

geonik308-6 · ‎12-19-2020

Yup! What do you expect from the government?

sassykzt · ‎12-19-2020

Are you using A SCAN sheet at the initial pickup? With these you immediately receive a scan that reads " Item received , acceptance pending". This covers you as a seller and show s eBay & your buyer exactly when you shipped. Many PO are no longer doing acceptance scans . Had I not had that initial scan from my carrier it would be a disaster. I have had over 300 packages since 12/1 never get a scan until "delivered" . Another 200 had only 2 scans along the way, while another 100 or so have over 15 scans.

Obviously, the system is broken. And let's not forget the high speed sorting machines that were never returned or brought back online. Here in Cleveland, the head postmaster has been on the evening local news stating that they are operating with only 60% of their sorting machines and 65% of the workforce. She has pleaded with the head postmaster to bring those sorting machines back on line ( they are physically there in the sorting facility but turned off -- as per Louis Dejoy). The fact that eBay is allowing INR cases to be filed one day after estimated delivery dates is a travesty.

re-tiredparents · ‎12-19-2020

3 packages are continuously being scanned in and out at the original post office in AZ for almost 2 weeks now. USPS has no idea whats going on.

After 6 days 1 package to RI and 1 package to MA left AZ and moved in the wrong direction to Seattle and have been in Seattle for 5 days now. The buyer in RI gave me a negative feedback due to the delay and Ebay won't remove it as promised.

glasser · ‎12-20-2020

I think it's important to keep highlighting the issues. The revise eBay policy does not help. I believe it gives an extra day or two leeway on origin scan beyond your normal handling time so in my case my 5 day wait for an origin scan (was not going to wait on a line of 20-25 people in a crowded PO during corvid) was beyond the new eBay policy.

As for deliver believe again the updated policy is the package is late if it's 2 days beyond the normal time. Think the example is if you selected something with 1-5 day delivery window it would be late after 7 working days. Clearly, most packages will not make it 7 working days. Many seem to be in limbo for days on end. The revise policy is not synched up with what's really happening.

These issues are way of sellers hands. Once given to a carrier the seller has zero influence over the package.

Lets keep documenting how bad it is with real examples. Maybe, and this is a big maybe, someone at eBay will be listening.

440richardk · ‎12-21-2020

Still waiting on a package to arrive in Ohio. There hasn't been any movement on the tracking since December 4 and I have not yet received the item.

glasser · ‎12-21-2020

This worst I have seen so far

glasser · ‎12-21-2020

Think I mistakenly said the worst I'd seen to an earlier post. New winner 😞

glasser · ‎12-21-2020

New update. Package headed from IL to DC area which had made its way west to Omaha was scanned this morning in Denver! I guess the good news is it's moving. Bad news wrong direction

FYI, not Covid related. I ponce had a package East Coast to Portland, OR go to Seattle, Anchorage, Honolulu, Guam, Honolulu , Portland. Needless to say it took a while.