Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Who to contact about problems with shipping bought through ebay

I sold something on Ebay a few weeks ago and used their print a postage label service. I dropped the Parcel off at the Evri Parcelshop on 16th January and it hasn't arrived with the buyer and the tracking is suggesting it's lost in the system and/or ...

Egg Crate Corrugated Foam for Shipping Artwork with Glass

Hi,I sell and ship artwork that sometimes includes glass. Usually, I to a routine of bubble wrap, cardboard corners, and a hard surface over the glass (with soft material in between). It is extremely time consuming. I've looked into art boxes meant f...

deliver to Australia

Hello everyone! Please tell me how long it takes to deliver a small package from Asia to Australia

Need Help with EIS

I need EIS assistance. I do not have the option in my shipping policy and per ebay I was opted in yesterday. I also no longer have GSP. Meaning I cannot ship internationally and have buyer's asking me about this.

Friendly name of the sender

Dear eBay sellers! Please put your friendly name on your packages. After all, if the parcel sender's name, for example, is "Return", "Gift" or any "Name not available", this fact greatly complicates its customs clearance process Because post office r...

Am I paranoid or is this a scam someones seen before?

New account created today buys and pays for an item. I have UPS as the shipping option which the buyer chooses. They list a physical address but also put a PO box on line 2. Ebay won't let me use UPS due to the PO box. Googling the physical address s...

Selling with Ebay's Standard Mailers. This is a warning to all who use these!

10 of my 18 shipments with these mailers were never tracked outside of my post office. USPS Is not sticking with there end of their agreement with Ebay and ebay is forcing the seller to pay back the buyers that claim they never received it. I spent a...

Package sent to wrong address (same zip)

I bought a new iPhone a couple of days ago. Ebay says that the package was delivered, USPS tracking shows the same (left at or near mailbox). No sign of the package there. I did not receive it. I checked my order details, and verified that the shippi...

In my E-bay order cart sets a water filter that I paid for but did not receive over a year ago.

In my E-bay cart sets a water filter that i ordered and paid for over a year ago and never received. I called and also posted my complaint and even wrote to E-bay corporate office to no avail. have bank statement showing my payment, someone said they...

my package does not arrive

Hi, I'm Juan, on February 10 I bought DORO Forever Warriors/Forever United (2018) Limited 4-LP + 2-CD box set NEW, the delivery date is 17 As of February 24 and at the moment the package does not arrive at the address I sent, I would like to know wha...

How should I fully handle a Lost Package situation and how does it affect me as a seller?

Hello Ebay Community. I have a rather odd situation here with regards to a recent sale. I started selling again about 5 months ago and have been trying my best to be the best seller I can be and making sure everyone is happy with their purchase(s). W...

USPS A and B boxes

I do not see the A and B boxes listed on shipping options anymore, are they still in use.

Pretty sure buyer is trying to scam me but don’t know next steps

I’m new to eBay selling, only about a month now but I have already completed almost 150 transactions. So here’s my issue. I had a buyer send an offer for a vacuum. I saw it when I had just woke up before coffee and saw LA and assumed it was for someo...

Resolved! Selected incorrect shipping (media) - now item is sold and trying to change the method. Stuck.

I defaulted the incorrect shipping method (media) from eBay. That will not work for my item. It is sold but I cannot see where to change the method to what is correct. It will not let me progress to 'print' the label until the seller pays, and the se...

Ebay Postage Discount

Hello-Sellers--- Recently, whenever I am shipping priority and 1st class within the U.S. using Ebay to purchase and print shipping labels, I only get a small discount, usually 10 cents or even smaller. Are the discounts gone ? In the past, I factored...