USPS - What is so difficult???!

[sakic92710]

So - I shipped to packages to the US on July 7.  1 to Delaware; 1 to Ohio.  After 1 week, the package to Ohio arrived.  Now, it is the 23rd & the EXPENSIVE item I shipped to Delaware is still 'in transit.'   Deliver the bloody thing already!   So tired of slow mail in the US.  I know I'm not alone.   Stay safe all.     🙂

[ctmss4284]

According to our local postmaster the Wilmington DE distribution center is suffering bad due to the pandemic. Volume is up, workers are sick or are afraid to be there. A lot of our items would normally go there (we are in southeast PA on the PA DE border), instead, packages are being redirected to south Jersey.

[comics-scifi-collectibles]

@sakic92710. I suggest being proactive with your buyer. 

 I have been fortunate so far but I have talked buyers into waiting in the past when packages have gone on a walkabout. The buyers said they felt comfortable waiting because I reached out to them and communicated about the issue.

This is what I would say: I know you are anxiously awaiting your package and I appreciate your patience in these difficult times. Please rest assured that you will receive your item or a full refund. You have 30 days from the last estimated delivery date to file a refund request on ebay. I am following up with the postal service and will keep you updated.

Hopefully communicating with your buyer will talk them down off of the ledge.

If they file a refund request I recommend refunding because if they ask ebay to step in ebay will FORCE a refund you will be out your sellers fees and get a DEFECT.

If you end having to refund before the item arrives then you will need to send the buyer a paypal invoice and hope they repay you.

I would say on the invoice: I see that your ______ finally arrived, I hope you are enjoying it.

You have access to the buyers email address for 14 days on seller hub OR you can also access it from the paypal payment email by selecting reply. This is not considered an off-site transaction and is how ebay says to handle this type of situation.

[mr_lincoln]

@sakic92710   Please direct your frustration to where it belongs ... the Pandemic from China.

Like Europe, the US fell prey to it.  The word I keep hearing at our local Post Office is that staffing is down to 60% capacity ... not sure of the validity of that statement or percentage but there IS a % of US Postal workers who are not at their jobs for various reasons ...

[jaja_2942]

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@sakic92710 wrote:

So - I shipped to packages to the US on July 7.

Now, it is the 23rd & the EXPENSIVE item I shipped to Delaware is still 'in transit.'   Deliver the bloody thing already!

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If your Delaware @sakic92710 was Bear or New Castle, you've been scammed.

[sakic92710]

There is tracking so, I know it hasn't arrived.   Thanks.

[the*dog*ate*my*tablecloth]

Why is it necessary for people to keep referring to China? The US has been the origin of viruses too. Our government has been far more reckless about controlling this virus than China was. They’re not the country leading the death count.

I think people should be calling it the Trump hoax virus.