UPS Lost Package

[stephenmsmith68]

UPS lost a package I sent for an item I sold here.  I opened a claim on UPS site several weeks ago but just got an email saying the claim is not approved.  Is there anything eBay can do since I bought the UPS label from eBay?

Claim Information

Check Claim Status:

Package Search Complete - Package Not Found

Status Detail

Package Search Complete, if you have questions please contact the shipper for further details

Tracking Number

1Z14V388YW60809234

Claim Type:

LOSS

[wastingtime101]

It looks like you filed a package search request, but not an insurance claim?

File an insurance claim. Follow the process for UPS labels purchased through eBay, found here:

https://www.ebay.com/help/selling/shipcover/shipping-insurance-shipcover?id=4643#section3

And the handy step by step guide here:

https://ir.ebaystatic.com/pictures/sc/pdf/UPS_Claims_Process_for_eBay_Sellers_2022.pdf