Trying to return but address was REFUSED

[marcelpontell0]

I am trying for a few days now return an item which never worked. (The product is eligible for return and I am in the legal period for that).  I started the retuning process, post it on the 26th of may and today 28th of may the item returned to me with a sticker saying REFUSED. The return process is stuck on "seller has not received yet" and there is no other way of communication with ebay. I wrote back the seller one more time, but nothing for now. Any suggestions?

[terrycece62]

Is the package going 2 a country that is presently not accepting shipping from entering their country doe to the world health crisis????

Also since label stares royal mail you r logged on 2 the US site u may want return 2 your home site in the UK

Have you sent the seller a message through return request letting them know what is going on?

[dare-2046]

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@marcelpontell0 wrote:

I started the retuning process, post it on the 26th of may and today 28th of may the item returned to me with a sticker saying REFUSED.

The return process is stuck on "seller has not received yet" and there is no other way of communication with ebay. I wrote back the seller one more time, but nothing for now. Any suggestions?

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Your seller is not going to respond. eBay considers Refused, Notice left, Available for pickup, etc. to be Delivered. A seller cannot avoid a refund by preventing the delivery of a return. But after the assumed return delivery, eBay still allows the seller 5 business days here in the US, or however many metric days it says on your Return Details page in your kingdom, to delay the refund.

After that mandatory delay, send a private message with your name, postal code, and email address to eBay on Facebook or Twitter to ask eBay to step in and force a refund on the refused return.