Tracking shows item returned to seller's home city - ebay refuses refund to buyer.

[yanquita]

Looks like eBay is treacherous waters for buyers as well as sellers.   Buyer buys toaster.  Seller prints a shipping label for a priority mail envelope.  Many days later, tracking shows item "delivered at front porch".  However, there was no package at buyer's home.    Call to buyer's Postmaster clarifies that USPS GPS shows item was returned to seller's address, although tracking simply shows "Item Delivered".  Buyer made call to eBay and was told "nothing to worry about" and no need to provide Post Office printout showing that item was returned to selling address.  Next day, eBay sends notice to buyer that no refund will be issued as "Item was Delivered".  So much fault to go around here: seller, USPS tracking which does not show destination address, and eBay.

[hafoster]

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@yanquita wrote:

Call to buyer's Postmaster clarifies that USPS GPS shows item was returned to seller's address, although tracking simply shows* "Item Delivered".

So much fault to go around here: seller, USPS tracking which does not show destination address, and eBay.

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If tracking does not show* delivery back to the seller's zip code --

eBay can't see the wrong delivery, so how is eBay at fault?

Seems the fault is a faulty understanding of tracking.

*it shows the sender's return zip code, actually

[dtexley3]

brian@ebay  Here we go again, the delivery notice is again for the SELLER's zipcode NOT the buyers.   The INR should have been closed in favor of the buyer.

[yanquita]

Buyer had to call eBay to verbally appeal the unfavorable decision.  Automation that so frequently requires human intervention - over and over about the same issue - does seem counter-productive.   It is alarming how inadequate the tracking number can be when a delivery goes wrong.  Please be aware that a phone call to your local post office will provide the GPS coordinates of the street and town where the package was actually scanned by the postal employee at the time of delivery.    This may be helpful if you have to appeal a package that goes lost, or one that gets returned to an uncooperative seller, but shows "Delivered" to the buyer.

[green-night]

Buyer had to call eBay to verbally appeal the unfavorable decision. 

So in other words, you had to actually call eBay to get a favorable decision in your one in a million situation?   Who would have thought?