There's nothing much I can do. I have a generic response written out that I send to the buyer and paste into the case in which I let the buyer know the date the item shipped, explain that it simply hasn't been scanned yet, assure them it's on the way, apologize profusely for the delay, and politely ask that they wait a few more days to see if the tracking shows anything.
So far I've been very lucky that each package ended up getting scanned for the first time no more than 1 to 2 days after the INR was opened. Buyers usually can't escalate until they've waited 3 days. So it's usually safe to simply wait for 2 days after the request is opened and cross your fingers, hoping it gets scanned during that grace period. For me, that's exactly what has happened every time. As soon as it gets that first scan I use the callback option and ask customer service to put a 10-day hold on the request.
All of my items were delivered to the buyers before the 10-day holds expired. So I was simply able to use the callback feature again and have them closed in my favor once the tracking showed delivered.
Obviously it's not ideal. But I've been lucky so far not to actually lose any money yet due to the lack of tracking. I'm sure I will soon though. If, for example, a buyer opened an INR and the tracking still didn't show anything 2 days, 23 hours and 59 minutes later, I'd have to either refund them or risk them escalating and having the case decided in their favor automatically. That would result in an uresolved case strike, though it could maybe be removed if the tracking later showed delivered and I appealed the case. But that's a pretty big risk to take, so depending on the item it might be better to just refund. That's also why I only ship inexpensive items by USPS. Anything expensive gets shipped by Fedex, since Fedex tracking in my area is still very reliable (*knock on wood*).
