Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Refund Question

About 2-3 weeks I asked a quick question regarding returning a damaged high value item. Anyways the seller refused to refund me after receiving back the damaged goods. I waited until it was past the deadline that eBay says I should receive my refund ...

shipping July 20th

Went to print out labels and they are printing for July 21 , Is the USPS closed on July 20th? It is not a Holiday.

seller made mistake then was rude and nasty

I won an item bidding. was the only bidder. Received tracking number for four days nothing showed up in the system at the post office. contacted the post office and im waiting for another item that is 3 days late. she told me this one might be a scam...

Returns on damaged goods

If buyer wants a refund on damaged goods, do i need to return both cost and postage....how do i recover my cost? For example, if item is $25 and postage is $10...if i return $35, wheres my $25 come from over lost item? Does ebay have any seller prote...

USPS Priority Mail International rates question

I have a Buyer from the UK insisting that there is a Priority Mail package rate of $ 24.50 for a 3 lbs box measuring 16" x 9" x 3". I had the item set for USPS First Class International shipping which comes out to $ 39.00 ... and while I think that i...

Resolved! what options do i have when a seller does not ship the item i've won to my billing address.

quick question what options do i have when the seller has sent the item i've won in the following ways?1 they intentionally sent the item to the wrong address in a different state and NOT to the billing address. 2 they create a USPS label marking the...

Resolved! USPS status "Missent" - Not sure what that means on my end

The item was shipped on July 6th with an ebay label. The USPS site shows only that it arrived in Fresno on Thursday. I've just not seen that before. Do I have a leg to stand on if that INR comes? It was sent to the Paypal address provided. This is on...

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Can someone explain why is there multiple shipping fees from the same buyer?

Maybe it's the seller, who knows... but I am trying to buy the following item: USB type-c charger There is a deal going on where if i buy 2 i get 2 free, just add 4 to cart, mix and match, blah blah blah. I experimented with combinations but in the e...

Shipping labels printing out wrong size

I'm a small seller, and print my labels using an older model Brother mfc-7340. Today I had to print something which I needed to change the settings to "fill to page". Then I changed the settings back to default, but instead of printing normally (2 la...

I returned an item as seller told me

I have never returned an item but got a bad main board for my refrigerator. Seller said I could return so I shipped it back to him and he received on 7/13/2020. Now a week later I still haven't got money back and seller will not respond to email.I di...

Partial refund

A buyer and I have agreed to a partial refund due to an issue with an item they bought from me. How do I issue a partial refund? They paid via PayPal.

Buyer wants return because of shipping box damage

I recently sold a limited edition movie to a buyer, wrapped the movie in a foam wrap, secured it with packing tape, and sent it priority. Today I received a request for a refund because the shipping box is damaged in one corner. He claims the shippin...

"we closed your return"

I'm really frustrated with this system... I returned a pair of sunglasses to mountain warehouse ebay shop using their own free return slip. I haven't had any confirmation and didn't know that I was supposed to scan ebay's label so they know it's been...

Sellers That Don’t Accept Returns

How many times have you had a buyer open a INAD, only to describe issues that were clearly listed in the description? I'm wondering because it happens way too often and eBay always sides with the buyer. I used to have a system to fight it, but I don’...

Resolved! Item never received, how long does case stay open?

Hi all,I bought a camera back on May 2 from a seller in Russia. The tracking information I received had a delivery window of June 11 through July 2 however I still have not received the camera. The last activity in the tracking information was posted...