Tracking info update

[kyle@ebay]

Update as of 7/2/25:

"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case on hold while we work to update accurate tracking events. We’ll only close the case once the tracking information is accurate."

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Hi all, we've received word from our Shipping team addressing the issue with USPS shipping labels showing delivered already.

UPDATE: "Transactions impacted by this issue will display accurate tracking events on eBay, although the USPS website may show tracking information from a previous shipment."

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"We've identified a small number of USPS tracking numbers for eBay-purchased labels that show tracking activity—such as a 'Delivered' status—before the label was actually created. If you have an unshipped order affected by this issue, please purchase and use a new shipping label to fulfill the order. Since the original labels cannot be voided, we will refund their cost.

For any affected orders that have already shipped, we are working with USPS to ensure delivery is not disrupted. We will also protect your seller performance metrics, including tracking uploads, late shipments, defects, and negative feedback related to these transactions."