Hi! I am selling on Ebay after a long hiatus. I am working on a MacBook and have a Rollo printer. I am accessing and printing through Chrome as I understand it's more compatible with Ebay than Safari. I did initially set my Rollo printer up when I was using Safari, but I don't think that's relevant.
Tonight I purchased and voided 3 shipping labels for the same item. The first time the preview was wrong and I figured out I had not changed the my label preference to 4x6. Once I did that the orientation looked correct on the sample page on the sold item page. I went and purchased the postage a second time. I didn't see a tracking barcode on the preview, only my return address and the customer's name and address. I believe that information took up the entire preview page, I thought maybe the tracking barcode wasn't showing on the preview, but would be printed on the label. I was wrong, as I paid and printed it twice with the same result. So, now I'm 30 dollars in the hole waiting to be credited for voided labels. I may have to pay a fourth time and runt he package to the post office and have them scan the QR code. I think that was an option?
Does anyone know why the return address and customer's name and address is printing correctly, but there is no tracking number barcode to be printed (I never saw one on the preview)? That area of the label is blank and you can see where the black border on each side stopped.
Thank you!
