10-20-2024 11:26 PM
10-20-2024 11:37 PM
You should receive an email when the seller ships. Not all sellers use tracking and it's not required.
In your order confirmation email you should see estimated dates of delivery, those dates are what you need. If you don't receive the item by the last estimated date of delivery you can open an item not received case.
Get help if you bought as a guest
10-21-2024 04:36 AM
Hi @chhy-6091 . This page has information about tracking an order as a guest, and if needed, retrieving the guest order confirmation email. https://www.ebay.com/help/buying/paying-items/buying-guest?id=4035
10-21-2024 05:02 AM
If the site were able it a step further to allow a guest that creates an account to also track that order in the newly registered account (as long as email were the same let's say)...that would be huge. As it stands, the guest order is separate.
10-21-2024 03:06 PM
@ewsupply wrote:If the site were able it a step further to allow a guest that creates an account to also track that order in the newly registered account (as long as email were the same let's say)...that would be huge. As it stands, the guest order is separate.
eBay used to allow guests to convert a guest account to a registered account @ewsupply , but eBay disabled that ... not sure exactly when ... maybe 5-ish years back?
10-21-2024 06:16 PM - edited 10-21-2024 06:19 PM
@wastingtime101 It should have never been removed. That's a basic site feature (and would facilitate more signups), and idea why it got canned?
10-21-2024 06:20 PM - edited 10-21-2024 06:22 PM
On every other site when I check out as a guest, that order info is strictly a guest purchase and cannot be added to an existing account, or if you later create an account it will not import the guest purchase info.
So ... basic site feature? That hasn't been my experience across various retail platforms.
It was a nice feature for all the years it existed, but since eBay removed it, I don't see them adding it back.
Edit because you just added a question, "and idea why it got canned" -
No idea, but I can make an educated guess it was either related to security or it was related to cost/programming. eBay doesn't get rid of stuff like that without evaluating things like conversion rate, impact, etc. I'm guessing it was a lot of $ to maintain, but almost never used.