I have been selling and buying here since eBay started over 20 years ago. If I had a dollar for every time a person stated they were going to sue eBay I wouldn't need to sell here, for sure. As the old saying goes, this is eBays' sandbox. They decide which corner gets more sand or the spot where the neighbors' cat makes a deposit. Is that right? Absolutely not.
During the past month, I have upgraded my USPS mail classes to even Express on most items. Why? For a few extra bucks, to hopefully avoid the whole shipping mess presently. By going with Express I have found I actually have ended mailing items for free as the guarantee service was missed by a few hours to a day or so. I also understand most sellers cannot choose that option as it is simply not cost-effective.
I recently placed my store on a temporary hold just to wait until the dust settles. Yes, I have had shipments delayed up to two weeks. Most are finally getting delivered as of today. What's the answer to this problem? I have tried to be proactive and send emails to late delivery buyers letting them know that I am personally tracking their item(s) and assure them that they will receive their item(s). All have replied understanding the mail delays and acknowledge the fault is not on me. I have not had any INR cases so far(knock on wood). If I do and a refund is made by eBay or myself, I will open a package recall via the USPS website immediately. It cost $15 to do so, but that's better than losing money and the item. Yelling and screaming here or at eBay will not get you anywhere. You would have better luck trying to make your points to a rock. At least you can kick a rock after you vent and find it is not replying back or it could care less. eBay definitely should be doing more with this problem. What to do is their problem as we sellers are paying them to provide a safe and business-like venue for selling. One thing for sure they could implement immediately is if a refund has been made due to a late delivery and later delivered, they could issue a refund to the seller if the buyer does not pay for or return the seller's property. Otherwise, eBay is promoting theft. The bottom line is if eBay takes money from the seller because of an INR then they should reverse this if later delivered. Real simple.
I feel your pain and I am not trying to make lite of it. If possible you should just put your store or listings on hold and breath. I wish you well. Hang in there. As I always tell my kids - in a hundred years, it ain't gonna matter.
