Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Refunds

I received an item which doesn't match the description. Does anyone have any advice on how to get my money back. The seller won't accept a return, probably means the seller intended to misrepresent the item. Ebay closed my return and says they can't ...

Buyer Asking to Change Shipping Address from Wash State to Canada (BC) After the Sale

Anyone know if there is a downside or potential fraud with this: just ended a sale, buyer asked me to send it to his Canadian address rather than Washington state. Says he forgot that he had his US address listed. He says he cannot easily get into th...

Resolved! How do you pay for shipping using eBay labels

When you use eBay shipping labels , is the amount of shipping automatically deducted

Order is held at customs for a month

Hello,i could really use your help guys, i am a buyer from the middle east, I ordered something from hong kong but the buyer won’t ship to my country, keep in mind this is my first order from an outside country ever, so i told him to ship to china (s...

Bought From A Seller and given no info and sadly my package is being sent to the wrong address

I bought an AMD ryzen 7 and sadly wanted to buy it from a seller that was seen as sketchy to eBay. I thought the transaction didn't go through and yet not only did it but it's going to the wrong location and I cant contact the seller or eBay because ...

eBay shipping

Hi I sold an item on eBay but used eBay shipping but I never used it and shipped it on my own and paid for it. How do I get the $10 for the eBay Shipping I never used. The item has already been received by the buyer.

The buyer now wants to pay me again

HiA buyer opened a case against me that he did not receive the product I told the buyer that I will return the money to him and when he gets the product he will pay me again A week later the buyer got the product and the buyer called me and told me t...

Using a shipping label twice by mistake

I accidentally printed out an old shipping label and took my package to FEDEX. The person who helped me accepted the package but said that she couldn’t give me a receipt because her scanner showed that the package had already been accepted. She advis...

Package has not arrived. Post Office could not use tracking number to find package.

I placed an order on ebay on September 26, 2020. Delivery span was stated to between Tue, Oct 27 - Mon, Nov 16, 2020. They are telling me delivery was, "Oct 9, 2020, 12:14pm, Package delivered by post office, GLEN BURNIE, MD 21061". Today is November...

New seller: How do I deal with the item I sold being lost in the mail?

Hi, everyone, I made my first eBay sales about a month ago--five separate collectible sports programs from the 40s that had belonged to my grandfather that my mom might have thrown out. I'm in Canada, and four went to the US. Three of those were fine...

return address label

I printed...no, I tried to print the return label...but my machine was out of ink. I now have ink, but I cannot find the labels ANYMORE...HELP!!!Email reference id: [#377e478aa0a54b028ccb49693c58ed05#]

How I screwed up my refund

I’m just venting here because I’m out $4000.00. purxhased an item was due to receive on a certain date but it hadn’t been shipped and I contacted seller and she said would ship when she gets time, I filed a claim with PayPal item not received because...

Resolved! shipping problem

I am a little late to send my order because of the corona problem in the country. I need to talk to the buyer and get an idea of how to handle this problem.

How do I set shipping to a bubble letter?

I'm selling books and trading cards and I think bubble letters might be my best choice for safer, lower shipping costs with tracking code. I'm not familiar with setting up delivery options for my items though, so I don't see bubble letters as an opti...

Returning a Freight Item

I bought a used transmission for my car and halfway through the job my mechanic realizes its the wrong part. I contacted the seller and it turns out that Ebay's automated system listed the part as compatible when it is not.To return the item Ebay pro...