Shipping to PO Box address not allowed using Ebay Authentication guarantee

[2toy33]

Sold Shoes via ebay Authentication guarantee. Problem- buyer used PO Box Address, can not print shipping label to Authentication Center as the program only uses FedEx ( can print label direct to buyers address ).   Guess what .. messaging is turned off for Authentication guarantee transactions so no way to contact buyer.  Chat with 3 ebay agents.  Their solution was to cancel order and relist with out telling buyer.   I recommended ebay to put a pop up hard stop on check out for these cases to let buyers know PO box is not allowed and Street address is needed.    Agents respond was I should disable PO box shipping when listing items that require Ebay authentication.  So I just apologize for my mistake.  🙄😂

[pikabo-icu]

I'm really sorry...

Yeah the turning off communications thing was a real bang up idea- thanks eBay. 

I can't see any issues arising from that..   /eye-roll

I'm looking at this same program for handbags.. SIGH

Not happy... 

[beaumainsbeckett]

That was very kind of you. I was not so lucky when I bought a pair of Yeezy 750 with PO box as shipping address. They came straight here, I was apprehensive about having shoes that weren't authenticated. My seller was not so understanding and did not offer a return