Shipping question

[grymauch]

Hello! If a buyer that pays shipping returns an item. Do you basically have to pay shipping three times? Two for the carrier plus refunding the buyer shipping. 

[natoman777]

If you have 30 day free returns you will be paying for the return shipping.  The original shipping they paid for then you used the money they paid to purchase the label so that cancels out. 

You can choose 30 day returns but buyer pays return shipping, other than things like defective, not as described and a few other reasons...the buyer pays return shipping

[soh.maryl]

Here's the way it goes:  Buyer buys from you.  Buyer pays you for the item and for the shipping.

You use that money to pay for the shipping and you ship that item to the buyer.

Buyer claims the item is not as described and opens an NAD case.

If you, the seller want the item returned to you, you  send the buyer a prepaid return label.

Buyer uses the label you paid for and sent to return the item to you, the seller.

You, the seller, upon receipt of the item, are required to refund the buyer all of what he paid you in the beginning.  

[pcmwire]

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@grymauch wrote:

Hello! If a buyer that pays shipping returns an item. Do you basically have to pay shipping three times? Two for the carrier plus refunding the buyer shipping. 

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If buyer paid for original shipping, then you are not paying 3x. Your first shipping price paid was covered by buyer. So you are paying 2x if you refund both the shipping price paid and pay the return shipping.

If it helps, look at it as a -3x but a +1x what buyer originally paid for shipping. -3x + 1x = 2x