Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Shipping

Can I ship to a PO Box to Alaska?

Ebay International Shipping service, Item not as described

Hi, what happens when a buyer outside of the US uses Ebay International Shipping service, receives the item, then opens an item Not As Described claim. I have concerns, as someone in Canada who just opened their Ebay account yesterday and has zero fe...

USPS shipping undercharging customers the correct amount

Anyone having problems with ebay shipping not calculating USPS shipping cost to the buyer correctly? I know FedEx has been having issues over the last few weeks sending out "shortage" makeup bills, but now we are having issues with USPS costs as well...

OVER BILLED BY FEDEX using SMARTPOST

anyone overbilled lately by FEDEX????????????????? I select FEDEX SMARTPOST cause it only showed as $7.17 I print label which got all info FEDEX and USPS tracking and it show 5-6 day delivery. I drop off at a FEDEX and BOOOOOOOOOOOOOOM package there ...

Hi get me code number

Please get me code number

Uploaded on time but no carrier scan....what constitutes this??

Looking at our tracking report - how does one avoid this problem? Thanks so much for your time!

Performance Affected due to USPS service degradation - Addition to April 10th Announcement

I've noticed that since April 10ths announcement, tracking information has not been updating accordingly due to USPS slower processing. All of my packages have arrived but they typically don't even get updated until the moment of delivery. For a lot ...

eBay lets buyer pick UPS when address is PO Box. Why?

This happens from time to time, but it happened twice today, so I figured I would vent... eBay is allowing buyers to choose UPS Ground as the shipping method, even though the customer's address is a PO Box. Why? eBay won't let me select UPS as a ship...

Lost delivery

Hi all, I’m having the same delivery problem. Item is reported as delivered (but I haven’t received it.) I contacted eBay and received a message back from the seller “not our problem, contact the post office.” I went to the post office and they deter...

PACKAGE INSURANCE, YES OR NO?

I have noticed that when I insure a package containing an expensive ebay item that I have sold, the package never travels through the postal system like normal packages do. I ship dozens of packages per month but most items are valued at under $100. ...

Late Shipment Rate Keeps Increasing

Is anyone else having issues with an inaccurate late shipment rate? My late shipment rate has slowly been increasing over the last few months which has impacted my seller rating. I take the time to get every package scanned at the post office and hav...

Order stuck in GLENDALE HEIGHTS for 13 days already

I bought an used notebook from the US, and it is stuck more than 13 days in GLENDALE HEIGHTS. I bought another product from the US after I bought the notebook, it went through GLENDALE HEIGHTS, but already left and is arriving home in Europe already....

Global Shipping - stuck at Glendale Heights - what's the longest you've had and still go it?

HiI had someone post me some comics from the US to UK . It got to Glendale Heights on 5th April. It's now 21st April and no movement. Delivery window ends today. I don't want a refund. Really want the items. Is there anything you can do to get anyone...

Changing Postage Values

Hello. I just got back into selling and am having a problem with shipping labels. I am selling some small items that fit in a 9 x 6 envelope with a weight of 2 to 3 ounces I listed the item with Free Shipping. When I go to print a shipping label ther...

How can you find out where a buyer is located? Their bid sometimes doesn't say.

I sell in the USA only and I tell buyers in my listings and also I block out other areas to ship in the ebay where to ship section, I still get people trying to buy from all over the world. Usually when a bid is placed I can find their location but s...