Shipping question for a Cancelled Order repurchased
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‎01-14-2023 10:38 AM
A buyer reached out to cancel an order because they'd used the wrong payment, after we'd already purchased a shipping label. After we canceled the sale, they repurchased the item. Can we use the same shipping label from the first purchase? Or do we have to buy another? TIA!
Shipping question for a Cancelled Order repurchased
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‎01-14-2023 10:54 AM
Well........ for some reason, I'd want to keep both orders totally separate, but I can't say exactly why...
You could always mark the new order as 'Shipped', and attach the original Tracking Number, I'll bet.
Sit tight and wait for posters with actual experience in this...
Shipping question for a Cancelled Order repurchased
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‎01-14-2023 10:57 AM
The label was purchased, so I don't see why not unless it was voided.
But I would keep a specific record of doing so.
Shipping question for a Cancelled Order repurchased
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‎01-14-2023 01:35 PM
See if you can attach that tracking to the new purchase. If not, void and repurchase label.
I would probably do that anyway just to keep things ruler straight.
