Shipping labels not linking tracking to order again!
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‎07-29-2024 04:38 AM
Here we go again!
Printing labels, the tracking info is not linking up with the orders and they're still showing up unshipped! I have to copy and paste the tracking number to the orders manually!
Why?!
Shipping labels not linking tracking to order again!
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‎07-29-2024 10:59 AM
Are you purchasing labels on eBay or off eBay? If you're buying them off eBay then there could be an issue with the API and you should notify your shipping service provider.
Shipping labels not linking tracking to order again!
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‎07-29-2024 11:14 AM
Just to add to this thread. Just in the past month I have had 2 Pirateship labels "postback" fine (I always check) and then the next day the tracking number is gone. I attempt to enter it manually, it says (as expected) this number is already in use by another customer)...
it's like, the number is there, but invisible.
I did inform CS about it, they noted it and said they would correct it. Well, both now show up on my metrics as tracking number never uploaded at all....
I did save the transcripts, notified them 2 days after the close of the period (22nd) and they said it will be "adjusted"
Still there today...I guess we'll see.....
