Shipping label error: does not appear under Manage Shipping Labels. How to void?

[the-red-hood]

I went to purchase a label this morning and got an error message when I was taken from Paypal back to eBay.  I figured it did not go through, and in fact, there was no delivery confirmation attached to the order.  So I purchased a second label that did go through. 

Unfortunately, now I have two charges to my Paypal and credit card, but only the second label appears on eBay.   Paypal tells me to go void my shipping labels on eBay, but I cannot, since the first label does not appear anywhere on eBay, not under “Manage shipping labels”, not on the order page, nowhere that I can figure to look.  I did send a submission under the Paypal resolution center, but I’m not confident it will help, since Paypal says to go to eBay for issues with shipping labels.  

How can I get the first label voided?   If anyone has any advice, it would be much appreciated. 

[rebell45]

You can go to this page and request a call back at the bottom. That's a new one on me, but hopefully someone in CS can help. https://www.ebay.com/help/default/default/default?id=4077&from=ContactUs

Good luck.

[comics-scifi-collectibles]

@the-red-hood   I'd contact CS on social media.  Don't mention MP or they might not help you.  Just say that a shipping label you purchased needs to be voided and it's not on your shipping labels managed page.  

Contact customer service by selecting a contact method from the bottom of a help page, chat or call back are available for most topics :
https://www.ebay.com/help/-/-/Contacting_eBay_Customer_Service?id=4379

Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.

They may take a few days to get back to you if you use social media.  

https://twitter.com/askebay
https://www.facebook.com/eBay/

[the-red-hood]

Thank you to you both!  I’ve attempted to follow your advice and have initiated contact with eBay.  Hopeful they can help me.   *fingers crossed*

In the meantime, have a wonderful day.