Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Sale

I sold a sterling silver pocket watch that worked fine when I sent it, the seller said it must've been banged around during mailing because it didn't work so good when he got it. It was sold at an excellent price even if it wasn't working. When the b...

Partial refunds on EBay Managed Payments

Earlier in the week I could do this by going to the seller hub, orders, all orders then when you clicked on the item there was a refund button I could use to refund excess shipping. But it is no longer there? Anyone find a work around?

Buyer maybe using the post office to get money back

Can anyone tell me a number to get in touch with ebay over an issue with a buyer. I want to cover all aspects to make sure I don't handle this wrong. Plz help

Buyer purchased big amount of Pokemon cards 800+, valued dropped...

Sold cards for total of over 800 and send out immediately. Cards value dropped and buyer first excuse was item arriving too late when it was just released and send out with tracking. Then try to ask us to do a 30% refund on their purchase we declined...

Ebay overcharging me for Fedex shipping

So I finally started looking at my invoices from eBay I was surprised to see that almost every shipping through FedEx for a few months I was being charged twice the price I was quoted. I. Emailed eBay and of course contravene the run around they said...

Resolved! Need help limiting shipping locations

I am brand new selling my first item. I want to include free shipping to make it easy. How can I limit my free shipping to the 48 states? If I allowed the whole US, would shipping to Alaska, Hawaii, Puerto Rico be much higher? Any advice for the newb...

Resolved! Seller Hasn't shipped product after purchase and wont respond to me

Good Afternoon eBay users, On October 3rd I won an auction for a cellphone. I paid immediately and eBay says the item was shipped. However, it says shipping info received and nothing else, no package location, or last scanned date, and I'm supposed t...

Bought fake Oakley Sunglasses

I recently spent $100 for a pair of Oakley Sunglasses on eBay but they turned out to be fake. The frame was squeaky, weak plastic. The lenses were also cheaply made. I went to request a return because I was sure they were counterfeit. I am very famil...

return thru paypal?

Buyers can opened a return case thru paypal? Never got any message/notice from ebay and no 'case' under returns on the my ebay page, just an email from paypal that we never noticed (who checks emails anymore) - who do we 'talk' to, ebay or paypal? Si...

How long is too long?

I bought a guitar September 22 2020. The delivery date is October 14 to 16. How much longer do I have to wait?Is it unusual to have to wait this long for my item? What happens if my guitar doesnt arrive by October 16th? Thx

Ebay Providing Free or Forcing Insurance on UPS and Fed Ex Shipments????

Called customer service regarding no option to buy extra insurance for UPS shipment. After some research, was told that I don't need to do anything. If shipment was lost/damaged, I was to contact UPS directly and they would begin claim process, even ...

Trouble with international shipping..

Hello, I have a buyer outside the US wanting to purchase multiple items from a variation listing I have. Shipping is free for these items. The person has messaged me and said that he is being charged $8 and some change for shipping for each item. I k...

Shipping Thank You Notes / Business Cards

I was just wondering if anyone includes little thank you notes to the buyer or a business card? Sometimes whenI buy stuff off eBay, Amazon, etzy, etc I receive business cards but I usually toss them. But sometimes I get hand written notes and I think...

Are international packages sent from the USA sometimes assigned domestic tracking numbers?

I am located in the UK and purchased an item from a seller in the USA on the 1st October. The item was shipped on the 5th October and a 20 digit tracking number added to ebay. the item showed regular tracking updates until the 7th October when it was...

Fraud by seller

Not only has he defrauded ME, he had defrauded several others on the same scam (look at his feedback) First a fraudulent tracking number is sent to Ebay and myself, later described as shipped and received. He has to have someone in shipping helping h...