Shipping from US to Canada First Class... different rates charged to us and customer?

[pickermall]

Ran into this just now... my wife sold an item weighing 5 oz to Canada. The buyer paid $5.03 for USPS First Class Int'l. When I do the shipping, the item actually weighs 2 oz and the cost to us is $11.05 for First Class Int'l to Canada.

So why do we need to foot the $6.00 difference for the shipping?

We have free domestic shipping, but even if that was the difference in shipping costs, it doesn't cost $6.00 for First Class on a 2 oz package for here in the US.

[disneyshopper]

What is the item number?

Your listings on this account all have "free shipping" except for one listing.

[pickermall]

It's actually my wife's account (fromthentonow). Free DOMESTIC shipping, not free to Canada. Item 254744796026

[nobody*s_perfect · Accepted solution]

Canada is international shipping, so the rate of course will be higher than for domestic mail.

There are 3 types of First Class mail: letters, flats (AKA Large envelope), and package.  You charged your buyer for a Large Envelope, not for a package.  eBay only sells postage for packages.  There are very strict limits on what can be mailed as a flat (basically, only documents) so this time you'll have to absorb the postage difference, and next time you'll set up your listing with "package/thick envelope" selected from the menu for package type.

Here's the official USPS rates publication, where you can see the prices for various categories of postage:

https://pe.usps.com/text/dmm300/Notice123.htm#_c391

[pickermall]

That explains it.. I let her know so she can update all her listing. It was baffling us! Thanks!