Shipping an item - zip code not found??

[glamchick_01]

I sold an item yesterday and I went to print the postage and there was an error message "zip code not found"  I contacted the buyer and no response.

The address is in Puerto Rico.   What should I do at this point?

[nova7000]

No response from the buyer? I guess you could cancel the sale due to an invalid shipping address.

This should refund the buyers money and give you credit for any fees, so i've heard.

[glamchick_01]

Thanks so much!  I will wait one more day and then cancel If I don't hear.

Thanks!

[a_c_green]

It might be a correct address (after all, the guy lives there) but rendered in a slightly incorrect format that the USPS system can't parse when validating the ZIP code. The USPS has some explanation of Puerto Rico addressing on their website here: 

https://www.usps.com/ship/preparing-domestic-shipments.htm

Scroll down to "Tips for Preparing Shipments" and expand the "Puerto Rico & Virgin Islands" article in the right-hand column. That in turn will link to this additional USPS page of Puerto Rico address examples: 

https://pe.usps.com/text/pub28/28c2_041.htm

See if your problematic address just needs a little tweaking in some way. You won't lose seller protection by simply correcting what you've got, because you are not changing the destination.