Shipping Overdue

[jessmw_2007]

Hi,

I would like to know what happens if you ship out a shipment past its handling and shipping date?

Thanks, 

Jessica

[Anonymous]

If it arrives later than estimated delivery date, you get a ding on your account for late shipment.

It can bring your service metrics down, and there could be penalties such as a Top Rated seller could lose their Top Rated status.

If your rating drops to "below standard" you will lose some of your selling options like decreased number of free listings, fees go up, etc.

It is not good, and should be avoided by all means.

[penguins_dont_fly]

@jessmw_2007

Keep an eye on your dashboard:

https://sellerstandards.ebay.com/dashboard?region=US

It shows you what your Seller Standards look like

https://www.ebay.com/help/selling/seller-levels-performance-standards/seller-levels-performance-stan...

Late shipments

To provide your buyers with great service, it's important to make sure you send your items on time. Late shipment rates are determined by the percentage of transactions that you sent after the handling time stated in your listing or that were not delivered by the estimated delivery date.

We'll only consider a shipment late if:

Tracking shows the item was delivered after the estimated delivery date, unless there's an acceptance scan within your dispatch time or there's confirmation from the buyer of on-time delivery.
The buyer confirms the item was delivered after the estimated delivery date, unless there's an acceptance scan within your handling time or there's delivery confirmation by the estimated delivery date.

If more than 10% of your transactions are classified as late shipments, we may limit some of the shipping options available to you to make sure buyers have the right expectations on delivery times.

https://www.ebay.com/help/policies/selling-policies/seller-performance-policy/service-metrics-policy...

Consequences of Very High rates

If you are evaluated as Very High, the following consequences may apply to your listings on the eBay sites and in the categories or shipping categories where the Very High evaluation applies:

Item not as described: An additional 5% final value fees for listings in the categories where you are currently evaluated as Very High

Note: This additional 5 percentage points fee is calculated on the total amount of the sale, including shipping. Final value fee discounts, including Top Rated Seller discounts, do not apply to this additional fee. See our selling fees article for more information on how final value fees are calculated.

Item not received: Time automatically added to buyer-facing delivery estimates for the shipping categories where you are currently evaluated as Very High