Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

EBay Print Label Screen Does not default to my terms

The new eBay label page has a few quirks (UX at eBay needs to up their game). However, to day I ran into something infuriating.The shipping choices that first appear an populate are not eve shipping choices I offer. In one case (International), I go ...

Buyer wants refund, I think it’s fraud, worth fighting or am I doomed?

I listed a used iPad 4 with Logitech keyboard Forrest auction with a buy-it-now price of $99 and it sold in two hours. I figured I must have priced them too low but them’s the breaks, so I packed them up and shipped them out the next day. On the same...

Shipping estimate way off - my loss

I'm new at using ebay as a seller, but a big turn off was the complete miscalculation of shipping which the customer was supposed to pay. Ebay estimated the cost to be 4.75 by USPS and I ended up paying 22.50, which left me almost no profit on the sa...

Shipping Large lot of books

What is the best way to ship a large set of books? Unless it's just better sell them one at a time. Otherwise shipping is like $45 for the set!

USPS delays

Im shipping from Greece (almost) worldwide and i can tell you that in no other country i'm facing such enormous delays. Please note that all of my shipments have tracking numbers:And this is happening because of USPS. Here is just 2 (out of many) exa...

package delay

mailed 10/26/2020, when to copell, took 2 days to get out of Copell Texas, This was priority mail $8.30 flat rate small package and it arrived in the city I sent it and its still not delivered. what did I pay 2 days shipping for? this is the latest s...

shipping problem due to the pandemic situation

even thought we have stocks in our wire house in sri lanka we are unable to make shipment due to lock down our capital city. Can we ship those orders from our main supplier from china and Hong Kong. we assure those product quality as same as ours one...

How can I change shipping specifics when revising an auction item?

How can I change shipping specifics, weight, box size, shipping provider, etc., when revising an auction item? The specific shipping selections cannot be changed when revising an auction item.

Help

Hello ebay community. I have been with you for 7 years now and I have never complained to you, but now I have no other choice, I'm sorry. The point is I was very deceived. I ordered a jacket, it said real fur, but they sent me an ugly jacket with fau...

Buyer submitted SNAD claim PRIOR to receiving item

trinton@ebayI understand that eBay cannot resolve all disputes because it’s a “he said she said” most of the time. However, this crosses the line into undeniable fraud. I sold an item. After shipping, the buyer demanded that I pay for an added warran...

partial refunds

i purchased an item last week, and when it arrived, part of it was damaged. I reached out to the seller and we agreed on an amount for a partial refund. So i opened a return case and he offered the partial refund. after i accepted i got an ebay notic...

Resolved! Missing Package

I opened a USPS case yesterday to help find a missing package. The USPS case closed today without an update. Does this mean they gave up and I should assume the package is lost?

Partial refunds without a case being opened

I can't believe there is no way on this site to issue a refund without a case being opened. Sold 4 mugs, one got broken and can not refund 25% without eBay being involved. Just why? Are they that afraid of losing their percentage? Are we as sellers r...

Buyer denies providing incorrect shipping address

Buyer filed INR for a package they apparently gave an incorrect shipping address... but they don’t admit to it. In the initial message, the buyer states they don’t have the package then types out their shipping address (let’s refer to as #A). I check...

Package Ready to pick up

If package says "Available for pickup" what does that mean? I have sent a package and now when i check the status of the shipping, it says available for pickup.