@collectingsmiles wrote:
Is anyone else still having problems with customers not being able to purchase items because of an error message stating that "this seller does not ship to your address"? I have been in conversations with ebay since February (this is now August) and, as far as I know, they have issued several tickets to their Technical Service Team for correction. This week I just lost another customer because of this glitch in the system. Ebay, have you had your system hacked? In my situation this seems to be mainly ebay.ca, the Canadian site. Today, I tried to send a reply to a potential customer and it would not go through----another glitch?? I do not understand how something so important as your computer system is not a top priority for an international corporation like ebay! Do you think a class action suit would maybe get their attention????
Yes, I have been experiencing this since March. The first time, the buyer couldn't send me an offer. His error message said I don't ship to his country. CS was unable to recreate the problem, and confirmed I certainly did ship to that location. That one, I solved myself by sending an offer to the buyer. The second time, it was a repeat buyer and nothing would work. Then, several days later he was able to purchase the item from me. The last one, the buyer was able to send me an offer but would get the error when trying to complete checkout. That was a $100 sale, and ultimately had to be cancelled. Those are just the ones where the buyer messaged me. No telling how many sales I have lost to this. In the few known incidents where I've been affected by this, each was related to an international sale for which I only ship through GSP, and each involved an offer. I don't know if it's limited to that scenario though.
