Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

In transit arriving late buyer filed return request

A customer just filed a return request for a package that he hasn't even received yet and was supposed to be delivered Friday. The tracking shows 'in transit arriving late'. In the note he said he wants a refund since it didn't arrive Friday. How wou...

Resolved! Address too long to ship through eBay?

Hello all!I sold an item to a buyer in Australia and their ABN number exceeds the address lines. No matter what I do I can’t shorten it to fit. I can make the label through PayPal with no issue (and it actually ends up being cheaper), but would this ...

International returns

Czechoslovak buyer wants to return an item (banjo). It was sent be Ebay GPS. Ebay says to provide him with a label. How?

MY RING FROM FIDATO GENERAL TRADING LLC

WHERE IS MY RING THAT THEY SAID THEY WERE GOING TO SEND ME, OR WHERE IS MY REIMBURSEMENT , NEVER RECEIVED EITHER ONE, JUST THE WRONG ONE THAT WAS TO SMALL, BECAUSE THEY USED mm TO MEASURE AND WE DO NOT, COME BOYS LETS GET THIS DONE YOU KNOW UNDER PAY...

How should I ship a castle set?

i.ebayimg.com/images/g/6JsAAOSw0GlfOzpr/s-l640.jpg Looking to ship this, should I break it down? or just find a big box and throw it in as it is?

FedEx "adjustments" for sending boxes with "Too much air in them" aka "Dimensional Weight Pricing"

FedEx out of all of them, promotes sensational 2 Day costs. But, when the package gets delivered, you do not realize "adjustments" until you get your Ebay invoice. I recently shipped a laptop, $28.60. Great. Looking at final invoice, $78.19. Miraculo...

ZNLOGIC Tracking Scam!

Purchased an item from a seller who refuses to tell me who shipped the item to me (which never showed up)‘He provided a ZNLOGIC Tracking Number that showed the item was delivered on 8/21/2020 at 5:45am to mygated property. When I told him nothing had...

Resolved! Cancelling a transaction problem

I was wondering if there is someone who can help me here? I sold an item which was unavailable but the buyer had already paid before I realised that. I refunded the amount straight away through Paypal (stupidly) but when I tried to cancel the transac...

Item hasn't been received at Global Shipping Center after two months

I bought an item on Jun 3rd, 2020 - after two months it still hasn't been received at the Global Shipping Center, I'm writing this on August 24th, 2020.The item was sent from the UK en-route to New Zealand, it was initially sent through ParcelForce t...

USPS First Class International Mail - Items unsure at where

Hi,This was my first time buying from ebay, goods shipping to my country, Brunei since 9th March 2020, unfortunately did not realise the whole international shipping game would be messed up. So 6 months later, I am still awaiting for my goods. which ...

Shipping items before payment goes through?

With ebay's new payment options i m just curious if everyone is shipping their items before payment even comes completely through ? I just realized if someone does not use paypal it could take awhile for processing, but then shouldn't we wait and the...

Exchange/Replacement how to

I have a buyer here who got the wrong item. So i clicked on ebay's suggestion 'replacement". So, the return is now open under replacement. He buyer is happy with the new item I offer. But here is my problem. I cannot find anywhere to send a refund or...

Resolved! Case closed with no response from Ebay?

Only half of my order arrived, I opened a return and provided pics and all the info proving that only half the order arrived. The seller responded showing that they sent two packages to the global shipping center and that ebay only sent one of those ...

Kentucky Shipping Centre Bullshivism

I've been waiting weeks for my playstation. It was sitting on its butt in Kentucky and then suddenly it's being RETURNED TO THE SHIPPER because the order was CANCELLED.It's my birthday tomorrow and I have to deal with this incompetence. My seller is ...

USPS Priority Mail Package Gone MIA - How Can I Get Them To Find My Missing Antique Item?

Hi all (Sorry so long, but I am really disgusted right now).I purchased an antique wooden box that was made in 1848 that has a rare hand colored lithograph pasted inside of it. I have been collecting antiques for over 25 years and always wanted one o...