Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Cancelling a transaction problem

I was wondering if there is someone who can help me here? I sold an item which was unavailable but the buyer had already paid before I realised that. I refunded the amount straight away through Paypal (stupidly) but when I tried to cancel the transac...

Item hasn't been received at Global Shipping Center after two months

I bought an item on Jun 3rd, 2020 - after two months it still hasn't been received at the Global Shipping Center, I'm writing this on August 24th, 2020.The item was sent from the UK en-route to New Zealand, it was initially sent through ParcelForce t...

USPS First Class International Mail - Items unsure at where

Hi,This was my first time buying from ebay, goods shipping to my country, Brunei since 9th March 2020, unfortunately did not realise the whole international shipping game would be messed up. So 6 months later, I am still awaiting for my goods. which ...

Shipping items before payment goes through?

With ebay's new payment options i m just curious if everyone is shipping their items before payment even comes completely through ? I just realized if someone does not use paypal it could take awhile for processing, but then shouldn't we wait and the...

Exchange/Replacement how to

I have a buyer here who got the wrong item. So i clicked on ebay's suggestion 'replacement". So, the return is now open under replacement. He buyer is happy with the new item I offer. But here is my problem. I cannot find anywhere to send a refund or...

Resolved! Case closed with no response from Ebay?

Only half of my order arrived, I opened a return and provided pics and all the info proving that only half the order arrived. The seller responded showing that they sent two packages to the global shipping center and that ebay only sent one of those ...

Kentucky Shipping Centre Bullshivism

I've been waiting weeks for my playstation. It was sitting on its butt in Kentucky and then suddenly it's being RETURNED TO THE SHIPPER because the order was CANCELLED.It's my birthday tomorrow and I have to deal with this incompetence. My seller is ...

USPS Priority Mail Package Gone MIA - How Can I Get Them To Find My Missing Antique Item?

Hi all (Sorry so long, but I am really disgusted right now).I purchased an antique wooden box that was made in 1848 that has a rare hand colored lithograph pasted inside of it. I have been collecting antiques for over 25 years and always wanted one o...

Resolved! Seller Didn't Send Item and Ebay Hasen't Responded

I won a bid for a Samsung 10 on the 11th of June. The seller didn't respond to any of my messages and didn't mark the item as sent. I waited for the expected delivery date and it didn't come. I waited another 2 days so it was the 22 of June. A day la...

Combined Shipment not always offered within the Buyer's cart

Something like this was posted before (with no resolution the last time I peeked), but I lost track of it....so here goes: A) Through my many years of selling within eBay, I have periodically been blessed/bothered by a Buyer who would pay an EBAY CRE...

Global shipping issue

Would appreciate feedback on handling a customer’s dissatisfaction with a shipped item using Global Shipping Program. I charged $8 shipping and additional $40 was added by ebay for gsp charges. Item was shipped on Aug 10 and customer started complain...

Calculating shipping cost

I am new to ebay selling and I am going to do direct shipping from sri lanka. Can anyone help me to calculate shipping cost.

Incorrect Info on Customs Forms

Occasionally when I ship to a US commonwealth like the Mariana Islands I have to print a customs form. I put in the information requested like weights and prices, but when I go to print the label the information is wrong. It shows each item as 1 oz a...

How to cancel an order almost 2 months ago

Hello I bought an item onMay 19, 2020. after Due to the Corona, I messaged the seller after more than 2 months that I didn't receive the item and gave him more time. now I don't have an option to cancel the order what can I do? I still didn't receive...

Global Shipping Program - did not include reference number

Hi, I shipped an item to a buyer. I purchased the label at my post office since I was not sure of the weight. I did not realize the address Ebay listed was to the global shipping center address. I had never seen that before.I did not include the refe...