Can someone explain the steps for refunding my buyer her money? I shipped out a item and yesterday it arrived back on my doorstep and unclaimed. But if I look at the tracking it says it was delivered yesterday to the buyers address?? The buyer wants the item, says the mailman is out to get her or something like that, and is willing to pay for shipping again. I have no item how to get the shipping money from her through ebay since to them its all a done deal. So I thought I would refund everything and we can start over with a new purchase even though I will be out the paypal fee. But how do I refund the money without a defect? Can I choose "other adjustment" or does it have to be buyer requested? Thanks in advance!
