Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

buyer cancel the payment

HI I have a problem with the buyer , she want to cancel the payment, but I have already pay the shipping label, my question, If I cancel it because the buyer ask me to doit, How I can take the payment for the shipping label, because this buyer have t...

Resolved! shipping cost

i want to print a shipping label for Fedex home and I keeping getting fedex express as cheaper. 75% off is this true? Never had this happen before. I printed the label now i'm afraid to use it.

Bad customer service

I purchased $26.99 10,000LM led and they sent me a wrong item 6,000LM led in a smashed box. When i wrote to them they only offered me a credit of $3 when the 6,000LM is around $16 what an insult. They never fixed my problem they finally yesterday sen...

Shipping amount discrepancy

I had a buyer buy 3 books each with 3.30 shipping cost. Ebay combined into one order at 5.24 total shipping. Is there a refund going to the buyer for the difference? I printed the order at 5.24 but the invoice shows 9.90.Thanks.

Why would a seller put a 2 lb. priority label on a small flat rate priority box? Is that even legal?

I purchased some items that had a suspiciously high shipping price, given how small and lightweight they were. The seller refused to answer my questions about her shipping methods, costs, and package weights, both before and after I paid her. Even wh...

Buyer just told me there's another package coming from me even though item was already delivered.

Basically the title. I sold an item to a customer and the transaction was smooth sailing, no issues there. The buyer just contacted me today asking if I sent him another item, as his email is tracking another package from me. The item number in the t...

would you ever ship something using a stamp?

I was thinking of listing something light enough and flat enough to go in a mail envelope. I realize this won't generate a tracking #... anyone else do this before?

Returning two boxes but eBay only provided on shipping label

I recently purchased four wheels that arrived in two seperate boxes. I need to return them but eBay is only providing me with one shipping label. Usps is telling me I need two seperate shipping labels and I can figure out how to get two.

UPS Shipping

After talking with eBay today I found that UPS is no longer an option for shipping. It will only be FEDEX and USPS.My package weighed 14 pounds. FEDEX charge would be $1117.00. The USPS would be $77.00. With my UPS account the charge was $27.20.There...

Need help.

I recently purchased an item but decided to cancel the order immediately afterwards. The item gets canceled and an hour later, I receive a notification saying the item has been shipped . The seller refunded my money as well. The item has been shipped...

Please Help!

The seller, me, sold an item and buyer received it and is unhappy with it. The Buyer offers me half the price he paid OR a complete return. I started the return process in ebay, HOW do I cancel this and accept the partial refund??? I hope this makes ...

Resolved! Exluding PO Boxes No Longer Allowed?

For some particular listings we need ability to exclude PO Boxes as shipping address. Is this no longer allowed? Haven't used this option in a long time, but seems the option no longer exists as far as I can tell? Anyone know? thank you

confused about USPS Regional Rate Box A and Box B

I am really confused with all the information out there. I know I can order the boxes from USPS and have them delivered to my home. 1. Do I need a special scale? 2. Do I need to sign up for Click 'N Ship? 3. After I print out the postage, do I just l...

shipping an item

Can i ship a preorder item that I sold after 60 days?

Tracking shows both delivered/picked up at PO AND Returned to Sender

I sold a small, low value item early in August which I shipped out promptly with tracking. It made it's way over the course of a couple of days to the buyer and the tracking showed up as "DELIVERED INDIVIDUAL PICKED UP AT PO". I thought that was the ...