Ship exclusion list

[yhlml]

Hello, I have an item for sale and a potential buyer from Australia wants to bid on it but it isn't showing shipping to his country. I set my listing as no exclusions but when I look at the listing they are still there. When I go to the settings again everything is checked off. It seems to reset by itself to exclusions. I looked at some of my other listings and it's the same. Some sort of glitch? Thanks

[toysaver]

Try and change it from Site Preferences, not the listing.  It's on the seller hub overview page in the shortcuts section with all the blue links.  The shipping option link is on the left on the preferences page.

[yhlml]

Thanks, I tried that too.  This is what my shipping and payments look like on the item I asked about, 

Shipping to: United States

Excludes: Angola, Cameroon, Cayman Islands, French Polynesia, Libya, Mongolia, Suriname, Guyana, Panama, Mauritius, Brunei Darussalam, Chad, Madagascar, New Caledonia, Bahamas, Bermuda, Iran, Saint Kitts-Nevis, Western Sahara, Bolivia, Laos, Congo, Republic of the, Seychelles, Sudan, Guadeloupe, Venezuela, Somalia, Burma, Cuba, Republic of, Reunion, Yemen, Barbados, Belize, Liberia, Sierra Leone, Central African Republic, Martinique, Dominica, Niger, French Guiana, Saint Pierre and Miquelon, Saudi Arabia, Nicaragua, Tajikistan, Anguilla, Antigua and Barbuda, British Virgin Islands, Cape Verde Islands, Honduras, Saint Vincent and the Grenadines, Turks and Caicos Islands, Botswana, Eritrea, Swaziland, Lesotho

This is a different listing where I set up exclusions the same way, 

Item location: Cherry Hill, New Jersey, United States

Shipping to: United States, Canada, United Kingdom, Denmark, Romania, Slovakia, Bulgaria, Czech Republic, Finland, Hungary, Latvia, Lithuania, Malta, Estonia, Australia, Greece, Portugal, Cyprus, Slovenia, Japan, China, Sweden, Korea, South, Indonesia, Taiwan, South Africa, Thailand, Belgium, France, Hong Kong, Ireland, Netherlands, Poland, Spain, Italy, Germany, Austria, Bahamas, Israel, Mexico, New Zealand, Philippines, Singapore, Switzerland, Norway, Saudi Arabia, Ukraine, United Arab Emirates, Qatar, Kuwait, Bahrain, Croatia, Republic of, Malaysia, Antigua and Barbuda, Aruba, Belize, Dominica, Grenada, Saint Kitts-Nevis, Saint Lucia, Montserrat, Turks and Caicos Islands, Barbados, Bangladesh, Bermuda, Brunei Darussalam, Bolivia, Egypt, French Guiana, Guernsey, Gibraltar, Guadeloupe, Iceland, Jersey, Jordan, Cambodia, Cayman Islands, Liechtenstein, Sri Lanka, Luxembourg, Monaco, Macau, Martinique, Maldives, Nicaragua, Oman, Pakistan, Paraguay, Reunion, Uruguay, Russian Federation

Excludes: Angola, Cameroon, French Polynesia, Libya, Mongolia, Suriname, Guyana, Panama, Mauritius, Chad, Madagascar, New Caledonia, Iran, Western Sahara, Laos, Congo, Republic of the, Seychelles, Sudan, Venezuela, Somalia, Burma, Cuba, Republic of, Yemen, Liberia, Sierra Leone, Central African Republic, Niger, Saint Pierre and Miquelon, Tajikistan, Anguilla, British Virgin Islands, Cape Verde Islands, Honduras, Saint Vincent and the Grenadines, Botswana, Eritrea, Swaziland, Lesotho

It's completely different. Very frustrating. 

I was on the phone with a rep for 45 minutes and when she couldn't figure it out she told me to ask the buyer to call. She even suggested that after the sale, I could cancel it and relist it as BIN and maybe the person in Australia could try again. lol

[kensgiftshop]

@yhlml 

If it already has a bid, can you change the shipping?

[yhlml]

Yes, the shipping can be revised. But even so, I initially listed with no exclusions and it listed wrong. I even "tested" some of my BIN and it's doing the same thing. 🤔

[toysaver]

Long shot but is it the Tobacco Spit Glazed Pitcher?  Not a single country in the world allows anything tobacco related to be imported.  Changing the title and removing the tobacco reference might work.

[yhlml]

No, it was a laptop, and the winner is from the UK.