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Sent to wrong address

Hello everyone, I had ordered a item on eBay and even though I used PayPal which automatically has the address made for my place the bill says otherwise and was shipped and delivered to an apartment in the us. I live in Canada is there anything I could do

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Sent to wrong address

I don't think I fully understand what is going on. What does it mean:

...has the address MADE for my place....? Which bill says otherwise? Ebay's invoice?

 

Do you have different addresses registered with Paypal and ebay?

 

Did you order from a US seller? What is your association with the address in US it was sent to? Do you know, who lives there (I am guessing you used to live there).

 

The best option you have is to communicate with the people who live at that US address and ask them to mail this to you. You would have to pay the postage and also hope they are willing to cooperate. You can ask the seller for an advice but if they mailed your order to the address registered with ebay, they will not be able to help you much.

 

You can also open an item not received case but if your address with ebay is incorrect (i.e the one in US where the seller mailed your order) the seller will be protected and you lose. If you open a case with Paypal where your registered address is correct, you may win a case but I am not sure how this conflict between ebay and Paypal would resolve. I think the seller would also win if they showed PP that your address with ebay is incorrect.

 

If the seller is enrolled in ebay's managed payment (MP) program you would probably also lose if you filed a case via paypal. When the seller is in MP the only shipment address he sees  is the address registered with ebay, not the address associated with whatever payment source the buyer used to pay for the order. That would be a very valid argument and I think that PP would side with the seller.

 

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Sent to wrong address


@wamp-92 wrote:

Hello everyone, I had ordered a item on eBay and even though I used PayPal which automatically has the address made for my place the bill says otherwise and was shipped and delivered to an apartment in the us.


What "bill" are you referring to? Did the seller send you an invoice before you paid?

 

Is the seller in the U.S.? Perhaps you are seeing the tracking used to send the package to either California or Erlanger, KY, both sites of eBay international shipping centers.

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