Shipping
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Forum Posts

first class return

So I am returning this useless type c to HDMI cord that only charges a phone and does not do any type of screen sharing whatsoever. Anyways the point is I have a first class shipping label and I put it in a priority mail box because that's what I alw...

User avatar by Pathfinder
  • 297 Views
  • 4 replies
  • 0 helpful

Resolved! Recieved wrong item

Hi. I ordered an xbox on ebay from a seller with good feedback. When it arrived i opened it and it wasn't an xbox but, bizarrely, a lefant robot vacuum cleaner instead (without charger or anything else). Obviously i contacted the seller and they said...

User avatar by Not applicable
  • 524 Views
  • 11 replies
  • 0 helpful

Removing integrated shipping options permanently?

Is there a way to remove integrated shipping options? We do not use FedEx, we do not use certain USPS or UPS boxes or services. My shipping staff is getting confused when eBay is putting FedEx shipping options, or Regional USPS boxes at the top and t...

Resolved! Return Shipping label was sent as attachment to eBay message.

​​The Seller sent me a used photo camera instead of brand new.I politely informed him about that via eBay Message and provided proofs (box photos and current shutter count of camera). Seller agreed to exchange the item. But Seller asked me to not ope...

User avatar by Adventurer
  • 241 Views
  • 2 replies
  • 0 helpful

Multi-user difficulty updating shipping on shipped orders

Hi, I just got granted user access to my company's account and we have a few orders that need to be marked shipped (with updated tracking info), but I can't seem to do it. My boss has given me full permissions from what we can tell, but I still can't...

return first class

So I am returning this useless type c to HDMI cord that only charges a phone and does not do any type of screen sharing whatsoever. Anyways the point is I have a first class shipping label and I put it in a I already mailbox because that's what I alw...

User avatar by Pathfinder
  • 196 Views
  • 4 replies
  • 0 helpful

How to get refund after return request is denied

I recently bought a denim jacket from a seller who specified in the listing that the jacket was an Adult Men's Medium. However, after it arrived, it's clear that the jacket has to either be a kids size or women's size - I'm 5'10 so around average hei...

User avatar by Adventurer
  • 649 Views
  • 3 replies
  • 0 helpful

Seller provided fake tracking number

Purchased an item. Seller did not purchase shipping label through eBay - I know because I'm a seller and know the process. A few days later, did not receive package and seller provided fake tracking number that showed delivered to my city/state. Call...

User avatar by Adventurer
  • 297 Views
  • 7 replies
  • 0 helpful

should seller refund me shipping for a smashed item?

Paid for item and shipping. Notified seller it was broken and sent picture to prove it (at his request). He said he'd refund me but only refunded item cost. I thought he should refund everything since his poor packaging resulted in breakage. Anyone h...