@starr32678 wrote:
I sold a smart watch, buyer received it 2 days ago and now wants to return it for cosmetic damage. My listing stated no scratches and had a picture. He is now stating when he opened it it was scratched, even though it was delivered 2 days prior to this claim. He just requested a return ... if i have eBay step in to resolve it Bc i don’t have the money to return it what would happen? I need help !
On eBay, there is no such thing as "no returns, all sales final" ... your "no returns" policy does not mean that the buyer cannot get a refund from you if they claim that the item is not as described.
From what you are writing, I am assuming that the buyer has opened up a return with the reason "Doesn't match description or photos". If this is the case, there is nothing (much) that you can do ... you accept the return, you wait to receive the item, and then refund the money to the buyer. The cost of return shipping will be billed to your eBay invoice.
And, more to the point, it doesn' matter if the buyer is lying or not ... you still have to refund the money. (Your bigger concern should be that you receive back what you sold. As an inexperienced seller of high value electronics, you are a target for thieves.)
Now, if the buyer is sluggish and doesn't initiate the return in 5-days, you can call eBay and ask them to close the return in your favor since the buyer didn't return it. I've been successful with getting some Customer Service Representatives to do this, and other times they put me off for a few more days.
@starr32678 wrote:
Thanks for the input. I do have pictures in my out box that i sent to another potential buyer with more pictures of the face. Should this turn into something, and i have more pictures do you think this would be helpful?
No. eBay does not accept such evidence since they have no idea when it was taken, or if it is even of the watch that was sold.
