Seller providing false tracking info in response to none receipt claim.

[pixieslott]

I bought a badge for my car from a UK seller back in April 8th. After four weeks i contacted them to say i had not received anything. I was told the item was sent by standard mail and did not have tracking. Also that their items were shipped in bulk so no physical postal receipt for imaging was available either.  I was also told i would have to wait two months until 10th June to file for non receipt. I waited and still nothing. I filed a non receipt claim on 11th June. The seller has now provided a tracking number for Portugal dated 29th April which is three weeks after my purchase and supposed dispatch. The tracking number they provided states delivery was made over 200km away from me.

  The seller is clearly providing someone elses successful delivery tracking info for my parcel to avoid having to refund. Is this not criminal? What can i do about this? The seller has over 11,000 rating. Thanks for any help.

[fa_8305]

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@pixieslott wrote:

I bought a badge for my car from a UK seller back in April 8th.

I was also told i would have to wait two months until 10th June to file for non receipt. I waited and still nothing.

I filed a non receipt claim on 11th June. The seller has now provided a tracking number for Portugal dated 29th April which is three weeks after my purchase and supposed dispatch. The tracking number they provided states delivery was made over 200km away from me.

The seller has over 11,000 rating. Thanks for any help.

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Again, eBay allowed a seller to set up a listing @Anonymous for a last estimated delivery date just beyond 60 days.

While you are still able to start a refund request within 30 days of the last estimated delivery date to work unproductively with the seller, eBay usually cannot step in (you won't get a button to ask eBay to step in) nor potentially reverse the payment back from the seller after 60 days.

This is a system limitation (eBay cannot see the transaction) and not a failure of the eBay Money Back Guarantee (a distinction without a difference).

Instead, if you paid with PayPal, you should consider (and eBay recommends) opening a dispute there, as PayPal can reverse a payment within 180 days of the payment.

[Anonymous]

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@fa_8305 wrote:

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@pixieslott wrote:

I bought a badge for my car from a UK seller back in April 8th.

I was also told i would have to wait two months until 10th June to file for non receipt. I waited and still nothing.

I filed a non receipt claim on 11th June. The seller has now provided a tracking number for Portugal dated 29th April which is three weeks after my purchase and supposed dispatch. The tracking number they provided states delivery was made over 200km away from me.

The seller has over 11,000 rating. Thanks for any help.

---

Again, eBay allowed a seller to set up a listing @Anonymous for a last estimated delivery date just beyond 60 days.

While you are still able to start a refund request within 30 days of the last estimated delivery date to work unproductively with the seller, eBay usually cannot step in (you won't get a button to ask eBay to step in) nor potentially reverse the payment back from the seller after 60 days.

This is a system limitation (eBay cannot see the transaction) and not a failure of the eBay Money Back Guarantee (a distinction without a difference).

Instead, if you paid with PayPal, you should consider (and eBay recommends) opening a dispute there, as PayPal can reverse a payment within 180 days of the payment.

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Hi @fa_8305, happy to confirm that we expect an item to be shipped within 30 days of payment. The estimated delivery date is not something the seller sets up, as it would be based on the buyer's location, the seller's location, the shipping service provided, and historical data available for the aforementioned factors. Sellers are still able to resolve a buyer's concerns through a request and IF eBay is unable to access the payment for some reason, PayPal will still cover the purchase for up to 180 days from payment.

I understand that this is a frustrating situation when it comes up and can only reiterate that it is incredibly an incredibly uncommon occurrence the most productive advice that can be given to buyers facing this situation is to a) contact eBay Customer Service for assistance and b) point out that PayPal covers a purchase for up to 180 days. 

[reda3615]

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@Anonymous wrote:

The estimated delivery date is not something the seller sets up, as it would be based on the buyer's location, the seller's location, the shipping service provided, and historical data available for the aforementioned factors.

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Hi @Anonymous sorry to spring this on your last day, but given your explanation, it seems that more than an incredibly uncommon number of sellers have figured out how to bamboozle eBay into calculating a latest estimated delivery date just past 60 days, even though those sellers cannot themselves set up that estimated delivery date. How is this allowed to stand?

The OP is in Portugal and the OP's seller is near(er)by in UK, but look at how prevalent the just-past-60-days latest estimated delivery date is over numerous if not all of the 10 million results in this search, which albeit is admittedly skewed to gather together more of the offending results.

[Anonymous]

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@reda3615 wrote:

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@Anonymous wrote:

The estimated delivery date is not something the seller sets up, as it would be based on the buyer's location, the seller's location, the shipping service provided, and historical data available for the aforementioned factors.

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Hi @Anonymous sorry to spring this on your last day, but given your explanation, it seems that more than an incredibly uncommon number of sellers have figured out how to bamboozle eBay into calculating a latest estimated delivery date just past 60 days, even though those sellers cannot themselves set up that estimated delivery date. How is this allowed to stand?

The OP is in Portugal and the OP's seller is near(er)by in UK, but look at how prevalent the just-past-60-days latest estimated delivery date is over numerous if not all of the 10 million results in this search, which albeit is admittedly skewed to gather together more of the offending results.

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Hi @reda3615, no worries about the timing of this issue! I appreciate the search example and will be sure to discuss this with our policy teams for potential improvements. Since this won't be a problem once all of our payments are managed by eBay and because it truly is a rare occurrence that a buyer has a problem with an order and we cannot access the payment, I'm not certain if anything will change with this process for now. I'll work on passing along feedback as always, however, and see what we can do to minimize any poor experiences.

[reda3615]

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@Anonymous wrote:

I appreciate the search example and will be sure to discuss this with our policy teams for potential improvements.

this won't be a problem once all of our payments are managed by eBay

it truly is a rare occurrence that a buyer has a problem with an order and we cannot access the payment

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Thank you, thank you. Once eBay manages all the payments, sellers will have no advantage to exploit the eBay estimated delivery calculation to stretch that date beyond 60 days, assuming overseas sellers can take Managed Payments.

[flow.w-88]

1. If we buy from UK ,then all relations between buyers and sellers 

[flow.w-88]

1). The carrier’s …. “tracking information”..  doesn’t  bind legally  the buyer. The buyer can reject ANY  PART of the  claimed “ tracking information” as incorrect. After that the carrier has the obligation to present to the seller all the documentation that legally proves the Carrier`s  claim….. << ITEM  DELIVERED>>.

( for example recipient`s signature ).  According to  the  UK..  Consumer Rights Act 2015 ..the seller has the burden of proof that the item delivered to the buyer.  The

“ tracking information” legally binds only the carrier, not the buyer. ( Provided that the carrier and the shipping were decided from the seller).

2). As a result, reject the incorrect “ tracking information” , and ask the seller to provide legally accepted documentation, that proves that the item… “ is in your possession” 

3). EBAY Resolution Center , knows the law and will support you. You only have to reject the carriers claims.

4).Prefer  only “ signed and tracking” shipping.

5) Read carefully the  *UK Consumers Rights Act “.

6). This is my opinion, as  amateur *lawyer*……….

[flow.w-88]

If everything fails, then ask for a chargeback. The time limit is 120 days from the payment. Carrier " tracking information"   list, without documentation is not a problem in front of the card issuer, as i explained above. It is not legal proof of delivery...