eBay

currentbush · ‎02-17-2019

I work both sides of the fence so I know pretty much how things work. I have attempted to work with a seller on a time sensitive item that arrived incomplete.

They did provide tracking for the missing item but that will take about another week could not wait that long. So I opened a return request since I had to purchase a like item fast. The seller has been very obstinate about it, ( they did have AS IS no Returns in the listing), which I normally respect .

I figured once it arrived incomplete that makes a difference.

Long story short item cost was $100 shipping was $45, seller offered me $10 partial refund and I declined and countered back at $50 -- they pretty much went off the deep end with that.

When I ask Ebay to step in & help, what options will be available.

I don't think the buyer understands that they are likely to loose and will have to accept a full return--- which is fine with me, but I am pretty sure he does not understand how all of this works, I would like to be able to leave the partial option on the table for them as well as the return. Thanks all longer winded than I though

7606dennis · ‎02-17-2019

So if I understand correctly, the item arrived missing a part and you contacted the seller who then sent you the missing part but you do not want to wait for it to arrive. The seller offered a $10 partial refund (10% of the $100 selling price) you declined and want a 50% discount. The seller said no to that so you want to have eBay step in. Is that correct?

I don't think that eBay will force the seller to give you a partial refund. Most likely is that they will send you a return label for you to return the item to the seller and refund you upon the item being received by the seller. Of course, the seller will probably get a defect because you asked eBay to step in but that will not get you your partial refund.

Frankly, I think that your request for a 50% partial refund after the seller had sent the replacement for the missing part, a bit much. Regardless, I doubt that the seller will wish to do business with you again in the future.

"It is an intelligent man that is aware of his own ignorance."

currentbush · ‎02-17-2019

That pretty much sums it up. I paid for a faster shipping rate -- because the item was time sensitive --- So that $45 was out the door, and the item totally worthless to me with the missing part --- sure sending the forgotten item was a good gesture but too little too late. I had to buy the item local once the original order did not arrive complete, cost me a lot of money and a huge Pain in my you know what. I am more than happy to send the item back, was trying to save the Seller some $ is all -- he will have $90 just in shipping if the item goes back. I will probably need another item in the future otherwise I would just stuck with a full return.

castlemagicmemories · ‎02-17-2019

I'm puzzled. First you said you can't wait that long, but that has changed in view of a partial refund?

currentbush · ‎02-17-2019

read my 2nd post your answer is there

juststuffisell · ‎02-17-2019

My opinion is you might lose the case. You'll have to clarify whether the missing piece was in the photograph.

Then I will say, you said the order was critical, but you were willing to settle for 50% discount and wait for the part. When they refused, you then said that the item was so critical you couldn't wait for the bit to arrive and it "cost you a lot of money" to buy the bit locally. Now you want to return the original bit, and I am assuming you will wait to return the missing bit before you return both the items.

So now, and as a seller you understand what I am about to say... you are going to cost the seller the 45 bucks plus another 45 bucks, plus whatever the seller spent to send you the missing bit. So, lets assume a total of a hundred bucks on a 100 dollar product sale.

Since you say you are a seller.....how would feel about the ideal of losing a hundred bucks on a transaction that you probably made net after costs, 50 bucks on to begin with when a seller contacts you and starts trying to negotiate on a no return sale. Your first instinct as a seller would be to say "here we go"....

The post doesn't add up. You could wait for the part if the seller gave you 50 bucks. But because he didn't you plan on filing a SNAD and punch the seller in wallet for basically 100 bucks for making you wait for the missing part. I think every seller that sells any volume of for anytime has made a mistake and I am pretty sure that includes you. As a seller, when you do drop the ball, you always hope the buyer shows you some grace.

I am personally not seeing ANY grace in your transaction.

Or... maybe I am mis reading what you posted.....so please give us some clarification on the conflicting comments.

Cheers

currentbush · ‎02-17-2019

I am not really asking for opinions about if I might win or loose, I will leave that for ebay to decide in a few days.

I am asking if I win the case will the Seller still have the options he has right now, which is, accept return the item for a full refund or settle for a partial. I know if I win ebay will force the return just wonder if he can still have the option to go through with the partial.

Yes the missing item was clearly pictured and is attached to the unit.

Seller told me he held it back on purpose --- I don't know the reason. But that is what started this whole Pain in the.

This is something I will need again is the only reason I am offering to accept a partial refund. I am just as happy to send it all back as well.

currentbush · ‎02-17-2019

Just to clear a few things up,

When I originally contacted the seller about the missing part and asked him to send it out right away-- I had no way of knowing when or if that might happen -- they took nearly twelve hours to get back to me and were combative about sending it -- did not think it was part of the unit. Told me I should read the description better and so on.

Said it was not in the description, but after I pointed out it was clearly in the pictures and attached to the unit -- the little bell must have went off finally. By then I had already found another unit locally so theirs became optional for me. Yes they did send the missing part only after being a huge pain about it -- so I am into some time next week to get the missing part that should have came with the unit a few days ago.

I am only trying to save this not so ebay savvy seller some $ by offering to accept a partial refund.

I sell way more than I buy here and know how returns work, -- have delt with some from the seller end -- just doing what I believe is right for this inexperienced and or really bull headed seller.

7606dennis · ‎02-17-2019

@currentbush wrote:
That pretty much sums it up. I paid for a faster shipping rate -- because the item was time sensitive --- So that $45 was out the door, and the item totally worthless to me with the missing part --- sure sending the forgotten item was a good gesture but too little too late. I had to buy the item local once the original order did not arrive complete, cost me a lot of money and a huge Pain in my you know what. I am more than happy to send the item back, was trying to save the Seller some $ is all -- he will have $90 just in shipping if the item goes back. I will probably need another item in the future otherwise I would just stuck with a full return.

I'm not sure how the order issue cost you a lot of money or how a 50% discount would change that. Yes the seller would be out the original shipping and the return shipping if you had requested a return using the Not As Described reason. Actually, even more since he has presumably paid for the shipping of the missing part. I'm curious as to why you would not simply file the SNAD and be done with it instead of having him send a replacement and demand a high partial refund. Once the replacement part arrives you will have the whole item and he offered you a 10% discount for the inconvenience. What aren't you telling us?

By the way, are you expecting to be able to buy from this seller again in the future?

"It is an intelligent man that is aware of his own ignorance."

7606dennis · ‎02-17-2019

@currentbush wrote:
I am not really asking for opinions about if I might win or loose, I will leave that for ebay to decide in a few days.
I am asking if I win the case will the Seller still have the options he has right now, which is, accept return the item for a full refund or settle for a partial. I know if I win ebay will force the return just wonder if he can still have the option to go through with the partial.

Yes the missing item was clearly pictured and is attached to the unit.
Seller told me he held it back on purpose --- I don't know the reason. But that is what started this whole Pain in the.

This is something I will need again is the only reason I am offering to accept a partial refund. I am just as happy to send it all back as well.

If you weren't asking for opinions, why did you post the this thread?

Why ask "...what happens when eBay steps in?" We are not eBay so we can only offer our opinions on the subject.

"It is an intelligent man that is aware of his own ignorance."

be_4101 · ‎02-17-2019

@currentbush wrote:
I am asking if I win the case will the Seller still have the options he has right now, which is, accept return the item for a full refund or settle for a partial. I know if I win ebay will force the return just wonder if he can still have the option to go through with the partial.

When you ask eBay to step in

you'll get a decision within 3 hours. YOUR SELLER WILL NOT HAVE ANY OPTIONS, INCLUDING TO PARTIAL REFUND. eBay can either

1. force a refund without requiring a return (in accordance with policy that if the seller did not accept the return and provide a return label) or

2. force a return label, then force a refund a few minutes after tracking shows delivered back to the seller.