Shipping

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EBAY PLEASE FIX - automatic returns is killing the transaction....

....when all that is needed is a simple fix between buyer and seller. This fix can happen by simple communication. There is no communication on an automatic return. Neither buyer nor seller wants the transaction terminated.

Buyer broke a bracelet and claims it's damaged

A buyer has opened a case against st me for a return as the item i sent them was damaged.. They said they wore the braclet and it broke while they wore it. So it wasn't damaged untill they broke it. They sent me a picture and u can see it's been snap...

Resolved! Suggestions to help resolve a return request

I am the seller looking for suggestions from the community on how to best handle a return request. Buyer said item was damaged in shipping and requests a return. Item sell price was $40 and shipping was $40.I contact shipping company and they said If...

Printing Label

I can't print labels on a half sheet shipping label - Avery 8 1/2 by 11 using the new layout only the "classic"layout. Do i have to save as pdf or png using the new layout? I tried both then had to void the label because it wouldn't go back to Classi...

Notification Alert

Up in the right hand corner of our eBay pages is a bell that give you alerts, this morning mine said SHIPPED 10 Items. When I click on it, it takes me to my purchases but I have only 9 items that were sent. I didn't buy a 10th item. Seems eBay has so...

Buyer abused a buyer protection program.

The buyer misused the program to claim an item was not as described.The buyer claimed the item "Doesn't match description or photos"and made a request for return on Feb 25, 2019. Today is Feb 26, 2019 - she didn't receive the item yet... How does she...

How can I retract a best offer?

I sold a printer that weighs about 30 pounds and I'm wondering what's the least expensive way to ship it. I got a $56 quote for Priority Mail, but I'm wondering if UPS or FedEx would offer a lower rate and how I'd go about getting it? Thanks for any ...

Seller Level Forecast

Hello,Looking for tips/help on Seller Level. I have 1 day s/h on all my items. I ship everything out the next day, and sometimes the same day. I also ship on Saturday if I have nothing going on. My late shipment rate is at 3.22 and says I am going to...

How long does Media Mail take between Washington state and Hawaii?

With the increase in first class mail I changed my shipping to media mail. A buyer in Hawaii bought a CD from me Feb 19/19. It has still not arrived, in fact no update since March 1/19 . Does it go over to Hawaii by ship, any one know?

Bad sellers Who Just Don't Care!

The seller told me they would give me a full refund without having to send the item back but I had to leave a 5 star review. I did and they aren't responding now! The product was defective and missing parts! Do not buy from this seller unless you wan...

Resolved! How do I change my shipping to exclude Hawaii and Alaska?

Has this happen to you as a seller? Ship item USPS First Class , USPS charges you Priority Mail rate

We sell stickers. Last December we got a message from USPS and see a shipping charge in paypal that we underpaid a package. The package was sent USPS First Class, but USPS said the package should have been shipped Priority Mail. So, the difference ow...

Buyer RMA's item received and now wants to return.

I have sold a 2 month old video card with the receipt to a buyer.Buyer stated something was wrong with the card.I had the card for 2 months and used it without issue.Buyer sent video card in for rma / new card was sent to him as a replacement.Buyer n...

USPS package stuck in transit for a week.

Item has been stuck in transit for a week now and tracking has not updated. This is the first time this has happened to me as a buyer.Anyone seen this before? How many days do I have to wait more ? It just an expensive package so i’m a bit anxious ab...

Printing Invoices before shipping labels

Hi everyone, How can I print all of my paid invoices first, so I can then pack my items to include the invoice? Seems the option to print a shipping invoice only comes up only after I click on 'Print Shipping Label'. I typically add a personal note a...