Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

item location in the listing vs shipping origin

I went shopping for an item, and found several listings. I limited my search to items in the US, expecting to pay a bit more, but to receive them a bit sooner. The item I finally settled on was in Dayton, New Jersey, USA. Ebay tracking showed the ite...

Can one of The Blues explain this please

ATTN: triton@ebay Please see the attached screen shots: In the first a shipping charge is clearly shown. But in the invoice (second page) the shipping is shown as free. The buyer accused me of being “very misleading” and demanded I cancel the order. ...

only one item in order was delivered

so i recently placed an order on ebay. i ordered 4 items from one company and the packages were sent under 2 orders with two different tracking numbers. i had no problem with that. then yesterday one of the packages containing 1 item was delivered in...

Return tracking issues, refund declined

How can I make a return tracking code work with eBay? In short: I tried to follow every step to return an item, but since eBay did not recognize my tracking code I will not get a refund even after making an appeal. Here's what happened step by step: ...

Buyer damaged item

I sent out a purse that was in GUC. It was exactly as described. The lining was not ripped when I sent it out, and now the buyer is claiming the lining is ripped. I inspected that purse inside and out before I sent it.....the rip was NOT there. Of co...

HEY EBAY - WTH IS THIS? Why does this keep happening? Guaranteed delivery bleep!

Hey ebay - explain to me why this keeps happening!!!Sold item today - 1 day handling - ship by Monday - guaranteed to buyer buy TUESDAY!!! WTH? I'M IN MN, THEY'RE IN FLORIDA - 3 DAYS MINIMUM!!! AND THIS ISN'T SOME ONE TIME GLITCH! THIS IS JUST THE FI...

Resolved! Ordered item 10 days ago, seller still hasn't shipped...

I placed an order and paid for an item on April 17th; I've contacted the seller on several occasions asking as to if it had been shipped or not, and have gotten no response. The "Item has shipped/not shipped" icon to the right of the item description...

Strange tracking number and it won't work

I purchased an item and recieved this for the tracking number. ID15245138187102CN It doesn't seem to work anywhere that I've been trying to look. To add to frustration the seller isn't good with English and doesn't understand. They said they would ge...

Global shipping program

Hello.Unfortunately I made a mistake and used ebay global shipping program.I didn't receive my Item, the shipping company (GCX) don't bother to answer and last week ebay sent me a message that I received the item and the case is closed.Now I did read...

Resolved! Can you have a different source zip code from your return shipping address?

Hello! I am rather new to selling here on EBay and was wondering if and how I can update the zip code from the shipping source.The shipping source zip is defaulted with my return zip code, but I ship using the post office in the county next to me. Th...

Seller not responding

Hi. I purchased suitcases through bidding. Its been a week and the seller has still not shipped my items. He is not replying to any messages. What should i do?

Item got lost during transition to Global Shipping Center

I'm buyer from Australia, recently purchased an item from UK seller, who sent the parcel from France to UK Global Shipping Center while she was on holiday in France. According to the tracking number she provided, item has been delivered to GSP, Pitne...

Resolved! Global Shipping program for a Buyer is Horrible

Import fees!! Import from where? Half the pages I viewed had no import fees. Only 1 page showed it. money Scam I specifically bought my item based on price, purchase & shipping.Then I got nailed with very high import fee's, what a surprise I've not o...

Media Mail Option Grayed Out

"Items in this category are not eligible for Media Mail." Its a book ! Seems ebay is playing cop for the USPS. The book was listed under the category Toy Models>Rocketry. There is a greater targeted audience for this book.Sold in a day.I believe ebay...