Seller can no longer send a return label?

[discodecadencetoys]

So it's been a while for me to have to do a return. The last time I did, the seller opened a return, I authorized it and I was able to click a button I believe to send a return label to the buyer. Now, the return is automatically authorized by eBay and I see nowhere where the seller can send a return label. My buyer received an email with a button to print one but it's coming up blank with just a tracking number. My buyer is asking for me to send him one but I can't figure out how to do that. Is this a new process eBay is doing? Is there not a way to send a return label as there used to be? Thanks for the help in advance!

[gwzcomps · Accepted solution]

Since you offer free returns it should have automatically created a label for them to print. If it didn't generate correctly it could be a problem on their end or a site glitch. I would recommend having them check if their install of Acrobat Reader is up to date. If anything call customer "support".

[richard1rst]

The other day I had one of those.

I went to seller hub and opened the returns pending resolution center. The return was listed there with a link "see details". I clicked that and on the new page was the link to send a label via eBay to the buyer.

Worked just fine.