Selecting Handling Time does not work - resets to none

[morphius135]

Whenever I go in and change handling time to 10 business days, or any time for that matter, and click done, or off the window as it tells me to, the handling time resets to ----- which is effectively unlisted/none.  I've turned off adblock, I don't know why it keeps resetting.  

[wastingtime101]

Is this happening exclusively when you create new listings, or does it also happen when you revise existing listings?

If it's happening when you try to revise existing listings - do any of those listings currently have open offers to buyers?

[morphius135]

It's when I revise a listing.  I do not believe offers are out, but the listing says "you have 1 unanswered question" and I see no where to find that to answer it. 

[wastingtime101]

Are you still running into this problem @morphius135 ?

If you are, try editing handling time on the app instead of the web - see if that works. This suggestion is part of a diagnosis of elimination.

Before you do that, check the specific listing to see if it has any active offers. Do you know where to look for that? In seller hub - actions - view offers.

[morphius135]

Never heard of seller hub, wasn't available on my email.  I'd always go into my account - Selling - old school looks the same as it did 20 years ago.  I had to direct google "Sellers Hub" and now i'm in this new area, very cool.  I'll check it out thank you. 

[wastingtime101]

Seller Hub overview page here: https://www.ebay.com/sh/ovw

There's a lot of great functionality through the hub. Give a shout if you have any questions and keep me posted on the handling time issue if it persists. Worst case scenario you can end the listing and create a new one with your desired handling time, but if we can figure out the issue we can hopefully avoid that last resort option.