Seeking Advice on How to Handle a USPS "Delayed" Parcel

[kalyoth]

Sold & shipped https://www.ebay.com/itm/334210229129 on 11/24/21. Tracking is 9449008205498394866352. It departed 11/26 & has not been seen since. An extensive investigation resulted in USPS stating it is in transit & not lost. Buyer has yet to contact me on the status or seek a refund.

What is the time frame before a package in USPS possession becomes lost & if I purchased postage via ebay - do I need to seek a refund of the postage from ebay? USPS is refusing to do so at the moment because its not lost. Please advise. Thanks!

[dirk12955]

IMO if the buyer has not contacted you after 43 days,   He or she already received the item.

Has the buyer left feedback for the item?

[ma-647837]

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@kalyoth wrote:

Sold & shipped https://www.ebay.com/itm/334210229129 on 11/24/21. 

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Have you checked with USPS Treasure Island to see if they have it, since that's the return address?

[kalyoth]

I did also reach out to buyer with update on the tracking. They never have replied to me. I just hate leaving buyers in limbo when media mail has delivered & updated for all but 1 of my items shipped in 8 business days. USPS loves to claim "You shipped the slowest service possible." as the reason. My counter to them is - yes I purchased a service, with tracking, that you are failing to provide tracking updates upon, like every other modern day carrier with tracking services purchased, provides.

I hope it's not sitting in an empty bag as a single piece item, just tredding water & being found in 6 months or longer.