Satisfied but still wants to be "rewarded"

[isaasago-0]

Yesterday, I received an e-mail from a buyer about an isolated issue. I sent him a lot of figures and once receive them, he sent me a positive rating, and even in the messaging said that they were satisfied. That being said, he did mention that a particular item was more wear and tear in his eyes. Now, I did post images of this particular item specifically noted to any buyer that this used portion of the items have wear and tear not to mislead any customers.  

That being said, How should I approach this? Should I issue a partial return on that item? In the eyes of eBay, simply ignoring this could turn a small issue into a bigger one.  Also, I was a bit irritated with a slight line  after the end of the message, but remain calm and not answer the buyer due to being in a state of emotion 

[pooh333piglet]

Kind of confused. If buyer leaves a Positive and says they are satisfied you are done. You said nothing about a case being open so again you are done. 

This is a business. Put emotion aside. It's fine to move on with your life same as the buyer has. If this persists plz seek counseling or join the millions of  zoom self help meetings. 

[ed8108]

Although the buyer may have stated that they were satisfied, the buyer can now say that had a closer look at the item under better illumination which causes them to change their initial impression.

Read ebay's money back buyer guarantee as to what may happen next.

[1grandmashope_1]

I think you are doing the right thing by asking others for their opinion on this. Others that are working within the same format as yourself. 

Kudos for reaching out. 

I would let it be unless a case is opened for item not as described and then, and only then, would I kindly reach back out to the buyer and offer a partial refund. If that doesn't work, offer a full refund after the items are returned. You would send them return postage. 

I completely disagree with the suggestion that your question warrants a consult with mental health! We are all stressed. I cry all the time for what some may think is ridiculous.  You cry. It is a great release from all the crazy. Life is difficult for so many right now.

It will all work out. Really a drop in the sea of life. I am sending you all good things.

Be you.

Grandma 

[isaasago-0]

I appreciate the suggestions. Please, allow me to clear up the use of " emotion" as it makes me sound like a person who has an anger issue.   It was a simple line the line slightly irritated me for the moment. But that being said, The Transations are done, I was left with a positive response, and I don't think any of it unless thing arise.

Thank you for your time!  

[pooh333piglet]

In regard to getting help you are infinity percent wrong. There is nothing wrong with reaching out if having mental health issues. The same goes for you. If crying all the time and having to comfort every Tom, Dick and Harry on the boards it's time to let go. 

Take care of yourself and reach out! 

There is tons of free help all available for the asking and taking. No need to let it bottle up in you. Ever.

There is new generations who dont live in their stigma of hiding and secrets. 

You are only as sick as your Secrets!

[pooh333piglet]

HELLO. I know Ebay's money back guarantee. 

I dont live in projection. You have no case open and are projecting what to do. 

Live life and see what happens. Dont live in fear of the future.

As another stated... cry as needed.

When you or she doesnt want to cry anymore there is help available and there is NOTHING WRONG WITH THAT.

[1grandmashope_1]

Those of you that feel that your armchair psychology is a way to resolve a problem is reprehensible.  Crying is not a sign of psychosis, but a sign of emotional release.  Your assumptions go along with your  suggestions.  

No one is hiding "secrets" but asking questions on a open forum chat about buying and selling.  I take offense to your idea that not going to seek help is some kind of generational stigma.  You have no idea what I am doing or the poster.  

You maybe should stick with what you know.  I am completely offended by your reply.

Grandma

[pooh333piglet]

Honestly you should be offeded. When nothing changes.. then nothing changes. I cant nor do I care to control how YOU perceive things. Maybe you will become ready for a change? Live life as needed.

You are adding words that I never stated.

"CONSULT" "PSYCHOSIS"   plz its not that important. 

You clearly stated you cry all the time over things that are ridiculous. That is a big red flag in life. Your choice.

Absolutely refund your misery every day. Then buy it again the next day. I choose to not live my life that way and definitely dont encourage others to. Let it out and move on. Be grateful. 

Be you.

Merry Covidmas!

[corvettestainless]

Ignore it and move on. Feedback is done. Nothing can be done if buyer decides to 'return' it. I would NOT do any partial refund.. you are only admitting 'guilt' that you sold them an item that you did NOT describe accurately.