SOLD FAKE MAC LIPSTICKS

[brittandr]

SELLER NO LONGER ON EBAY- DIDN'T REPLY TO REQUEST TO RETURN

EBAY DECIDES IN MY CASE - STATES USE OUR RETURN LABELS OR PRINT YOUR OWN AND UPLOAD TRACKING

GIVES ME 10 DAYS  FOR ITEMS TO GET THERE - 10 DAYS

IMMEDIATELY MAILED THEM ALL USING THEIR TRACKING NUMBERS

ONE ITEM GETS THERE - I DON'T KNOW WHERE THE OTHER TWO ARE - ALL MAILED TOGETHER

EBAY CLOSED THEM -NO REFUND

ARE YOU SERIOUS????????????????????

FAKE, SELLER NO LONGER ON EBAY, DOES NOT REPLY -

EBAY STATES THAT I DIDNT UPLOAD TRACKING NUMBERS THAT THEY PROVIDED - NOT WHAT THE 

THE EMAIL STATED

HSN, AMAZON - PROVIDE RETURN LABEL - THEY TRACK IT - AS IT SHOULD BE - THEY PROVIDED THE LABEL

OUT 30 DOLLARS ON FAKE MAC- SHOULD HAVE BEEN AN AUTOMATIC REFUND ANYWAY ONCE SELLER NOT SELLING AND NO REPLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

WHAT A BUNCH OF CROOKS

B ALEXANDER-ANDREWS

[duchess-at-speakeasy]

When you follow directions and the case is found in your favor, you are due a refund. Since this has not happened, then you should ask for assistance. @Anonymous, can you help this OP get a refund and also resolve the apparent issue of counterfeit merchandise being sold on eBay?

~~C~~

[onemoreinboston1]

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@duchess-at-speakeasy wrote:
When you follow directions and the case is found in your favor, you are due a refund. Since this has not happened, then you should ask for assistance. @Anonymous, can you help this OP get a refund and also resolve the apparent issue of counterfeit merchandise being sold on eBay?

~~C~~

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ITA

Trinton or Tyler 

[tyler@ebay]

Thanks for the tag - typically if eBay provided labels are used as soon as the items scan as delivered we should get things taken care of. We do not allow the sale of counterfeit items on the site, and we work closely with rights owners and member reports to ensure that reports of in-authenticity are taken seriously and appropriately actioned. 

This case sounds a bit unusual, happy to take a closer look, I'll reach out to @brittandr for more details shortly. Thanks!

[onemoreinboston1]

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tyler@ebay wrote:

Thanks for the tag - typically if eBay provided labels are used as soon as the items scan as delivered we should get things taken care of. We do not allow the sale of counterfeit items on the site, and we work closely with rights owners and member reports to ensure that reports of in-authenticity are taken seriously and appropriately actioned. 

This case sounds a bit unusual, happy to take a closer look, I'll reach out to @brittandr for more details shortly. Thanks!

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Thx Tyler 

[missjen831]

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tyler@ebay wrote:

Thanks for the tag - typically if eBay provided labels are used as soon as the items scan as delivered we should get things taken care of. We do not allow the sale of counterfeit items on the site, and we work closely with rights owners and member reports to ensure that reports of in-authenticity are taken seriously and appropriately actioned. 

This case sounds a bit unusual, happy to take a closer look, I'll reach out to @brittandr for more details shortly. Thanks!

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tyler@ebay Thank for you looking into this for the OP. Something else that may need to be looked into--and unfortunately I no longer have my screenshot from when it happened to me--but the OP was told that she lost because she didn't upload tracking. Well when ebay issues the label, the tracking number is automatically uploaded for them BUT nothing in ebay's communications tells you that and if you try to upload it which you are told to do, you get an error message saying the tracking number already exists and that creates a lot of confusion, we've had many buyers come here in a tizzy because they think the seller sent them a used label to get out of refunding! So I think its worth looking into 🙂

[tyler@ebay]

Thanks for the info @missjen831! I'll see what I can do to get that passed on. 🙂